Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $66,300.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability insurance
Savings accounts
Tuition Assistance
Travel perks
Lodging perks
Job Description
Stonebridge is a premier hospitality company known for delivering exceptional guest experiences through its dedication to service excellence and operational efficiency. As a respected name in the hotel industry, Stonebridge prides itself on fostering a welcoming environment for both guests and employees alike. Their commitment to quality service is evident in everything they do, from the meticulous maintenance of their properties to the personalized attention given to each guest. Operating in bustling cities like New York, Stonebridge continually aims to set the standard for hospitality in the luxury hotel sector. They provide an enriching workplace for team members who are... Show More
Job Requirements
- 2+ years of experience in a guest service or front desk supervisory role
- proficiency in property management systems
- proficiency in Microsoft Office
- strong leadership skills
- excellent communication skills
- excellent problem-solving abilities
- strong organizational skills
- ability to manage multiple priorities
- ability to work well under pressure
- availability to work evenings, weekends, and holidays
- ability to stand and walk for extended periods
- ability to lift and carry up to 20 lbs
- willingness to work in a flexible schedule
Job Qualifications
- 2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting
- Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint)
- Strong leadership and communication skills to supervise staff and interact with guests
- Excellent problem-solving skills and the ability to resolve guest issues efficiently
- Strong organizational skills, with the ability to manage multiple tasks and priorities
- Ability to work well under pressure in a fast-paced environment
- Experience with guest loyalty programs and VIP guest handling is preferred
Job Duties
- Assist the Guest Service Manager in overseeing daily front desk operations, ensuring smooth and efficient service
- Supervise and support front desk agents, bell staff, and concierge, ensuring adherence to service standards
- Respond to guest inquiries, concerns, and complaints, providing timely and effective solutions
- Ensure the accuracy of guest billing, reservations, and room assignments
- Train new team members and provide ongoing coaching to front office staff
- Monitor guest satisfaction levels through surveys and guest feedback, addressing any issues promptly
- Assist with the management of room inventory and the coordination of room assignments
- Coordinate with housekeeping, maintenance, and other departments to ensure timely room turnovers and guest satisfaction
- Manage the front desk schedule and ensure adequate staffing levels during peak periods
- Monitor and manage guest loyalty programs, ensuring enrollment and engagement
- Assist with handling VIP arrivals and special requests to ensure personalized guest experiences
- Maintain regular communication with the Guest Service Manager regarding operational updates and any guest service challenges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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