Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.84
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Hyatt is a globally recognized hospitality company that is deeply committed to creating a sense of belonging for guests, ensuring they feel at home wherever they travel worldwide. Hyatt transforms ordinary trips into extraordinary journeys and embraces every encounter as an opportunity to craft memorable experiences. As a company, Hyatt invests in its people, offering careers full of opportunities where individuality is celebrated, and every role matters. With a focus on connected, sustainable, and human-centered travel, Hyatt stands out as a leader in the hospitality industry, known for its inclusive culture and dedication to excellence.
Located in the hear... Show More
Located in the hear... Show More
Job Requirements
- Education not explicitly required but relevant hospitality experience preferred
- Minimum previous hotel experience
- Experience in guest-facing roles
- Ability to handle guest complaints and provide resolutions
- Availability to work flexible shifts including holidays and weekends
- Knowledge of hospitality software systems
- Strong communication skills
- Ability to manage a team and lead operations
- Reliable and motivated to work in a customer-focused environment
Job Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Previous hotel experience
- Experience in a guest-facing role
- General knowledge of hotel loyalty programs
- Proven track record in VIP guest management
- Experience in a Four Diamond organization
- Prior experience with Hyatt preferred
- Working knowledge of hotel systems including PMS, POS, and reservations
- Must be available for varied, flexible schedule including evenings, weekends, and holidays
- Familiarity with industry-specific software such as Opera, Colleague Advantage, and Reserve
Job Duties
- Pre-arrival communications with guests via texting and email
- Work in tandem with Front Office and Concierge team to meet guest needs
- Assist VIP guests during stay and attend VIP arrivals and departures
- Update guest profiles with preferences for future customization
- Manage guest communications and resolve complaints via in-person, phone, and digital channels
- Participate in daily service meetings to share guest feedback
- Assist Front Office in training, supervising, and organizing staff
- Conduct daily inspections and maintain adherence to standards
- Monitor and motivate front office team members
- Manage security procedures and emergency protocols
- Generate reports and communicate information internally
- Assist in budget management and profitability for the rooms department
- Authorize payment methods and monitor guest credit status
- Maintain knowledge of hotel amenities, local area, and transportation
- Fulfill Manager on Duty shifts as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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