Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.84
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to creating a welcoming and inclusive environment for guests and employees alike. At the core of Hyatt's philosophy is the belief in the power of belonging—making everyone feel at home no matter where they are in the world. The company is dedicated to transforming ordinary trips into meaningful journeys, turning guest encounters into memorable experiences, and building careers that matter. Hyatt's inclusive culture celebrates individuality and offers numerous opportunities for personal and professional growth within a supportive and innovative work environment. This commitment makes Hyatt not just a workplace,... Show More
Job Requirements
- High school diploma or equivalent
- previous hotel experience
- experience in guest-facing roles
- knowledge of hotel loyalty programs
- experience managing VIP guests
- ability to work flexible hours including evenings, weekends, and holidays
- familiarity with hotel management software
- excellent communication skills
- ability to handle guest complaints and resolve conflicts
- proven leadership and team supervision skills
Job Qualifications
- A true desire to satisfy the needs of others in a fast paced environment
- refined verbal skills
- previous hotel experience
- previous experience in a guest-facing role
- general knowledge of hotel loyalty program operations
- proven track record of successful VIP guest management
- previous experience in a Four Diamond organization
- prior experience with Hyatt preferred
- working knowledge of hotel systems, PMS, POS, and reservations systems
- refined written and verbal communication skills
- availability to work a varied and flexible schedule including evenings, weekends, and holidays
- familiarity with industry specific software such as Opera, Colleague Advantage, and Reserve
Job Duties
- Pre-arrival communications to all guests and ensuring proper room blocks and internal communication about specific needs
- work in tangent with Front Office/Concierge team to ensure guest needs are satisfied during entire stay
- assist VIP guests during stay as needed
- be present for VIP arrivals/departures and ensure the team is prepared and anticipating the days VIP movements
- update guest profiles with preferences to customize future stays
- communicate with guests in person, over the phone, and via email/text systems
- receive complaints, find resolutions and create opportunities to delight guests
- attend daily service meetings to share guest feedback and follow up
- assist the Front Office team in setting up training tools, standards, procedures, and training plans
- assist in supervising, organizing, directing, and coordinating staff and activities of the Front Office
- conduct daily inspections and ensure protocols are maintained
- monitor appearance, standards, and performance of Front Office Team Members focusing on training and teamwork
- ensure Team Members have current knowledge of hotel products, services, pricing, policies, and local area
- motivate and celebrate Team Member success
- maintain procedures for security of guests, hotel property, and emergency protocols
- analyze and generate reports and communicate information to employees and departments
- assist in achieving budgeted revenues and expenses for rooms department and maximize profitability
- authorize acceptance of credit cards, cash paid-outs, and refunds per procedures
- monitor and control guests' credit status and perform regular follow-ups
- have knowledge of hotel property, amenities, area attractions, and transportation
- fulfill Manager on Duty shifts if required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: