Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid PTO
Uniforms Provided
team member hotel discount program
Job Description
This job opportunity is with a reputable hotel known for its commitment to exceptional guest experiences and operational excellence. The hotel operates within the hospitality industry, offering a wide range of services including accommodation, food and beverage, event hosting, and comprehensive guest amenities. As a part of a dynamic team, the establishment prides itself on maintaining high standards in service delivery, employee satisfaction, and community involvement. Known for its professional work environment and competitive benefits, the hotel seeks motivated individuals dedicated to enhancing both guest and employee experiences with passion and professionalism.
The role available is a managerial positi... Show More
The role available is a managerial positi... Show More
Job Requirements
- High school education
- Minimum two years management experience in hotel operations
- Ability to work flexible shifts including nights, weekends and holidays
- Ability to work without constant supervision
- Must be able to effectively lead a team
- Reliable and responsible character with attention to detail
- Ability to multi-task in a fast-paced environment
- Excellent communication skills
- Must be able to work desk shifts as needed
Job Qualifications
- High school education required
- College degree preferred to support on-the-job effectiveness
- Minimum two years in a management role in a hotel required
- Must be able to effectively lead a team
- Strong managerial skills
- Demonstrated initiative, leadership and team building skills
- Exceptional service orientation
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office Suite
- Familiar with operation of office equipment such as copier, printer, facsimile machine
- Previous experience with a major hotel brand a plus
Job Duties
- Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities
- Partner with GM to create a positive work environment
- Serve as a support resource for front line staff in all departments
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, food and beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance
- Plan, organize and delegate daily operational activities against forecasted business volume
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels
- Intervene, assist and document instances of guest or employee incidents
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary
- Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines
- Fulfill shift(s) as Manager on Duty as assigned
- Provide management support and coverage in other areas of hotel as needed
- Conduct guest services meetings and ensure employees are kept informed
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit staff on rewards programs and requirements
- Establish consistent Standard Operating Procedures
- Ensure staff is in compliance with Company Appearance and Grooming standards, including proper uniform condition and name tags
- Respond to all guest inquiries, complaints and special requests
- Create a work environment where staff are motivated, productive and positive
- Track all corporate accounts
- Oversee smooth operation of breakfast service as applicable
- Perform other duties that may be assigned by Supervisor or Manager
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: