Assistant General Manager_New Opening Residence Inn
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a distinguished company with an extensive portfolio of hotels and a dynamic expansion plan that includes new properties and acquisitions. Unlike many companies in the hospitality industry that focus solely on numbers and growth metrics, Ascent Hospitality puts people at the heart of its mission. Their foundational culture promotes memorable experiences not only for guests but also for team members, fostering a workplace environment where collaboration and unity are paramount. Ascent Hospitality is recognized for its commitment to nurturing individuals who work seamlessly together to achieve a common goal. The company's leadership seeks individuals who are passionate... Show More
Job Requirements
- High school education required
- Minimum two years of previous hotel operations and leadership experience
- Ability to lead a team effectively
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends and holidays
- Proactive problem solving and initiative
- Attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Reliable and responsible with exceptional follow-up
- Able to work without constant supervision
- Able to work desk shifts as needed
Job Qualifications
- High school education required
- College degree preferred to support on-the-job effectiveness
- Minimum two years in a management role in a hotel required
- Must be able to effectively lead a team
- Strong managerial skills required
- Demonstrated initiative, leadership and team building skills are essential
- Previous hotel operations and leadership experience
- Experience managing medium to large staff
- Familiarity with major hotel brands (e.g. Hilton, Marriott) is a plus
- Exceptional service orientation
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite
- Able to work flexible shifts including weekends, holidays and nights
Job Duties
- Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities
- Partner with GM to create a positive work environment
- Serve as a support resource for front line staff in all departments
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance
- Plan, organize and delegate daily operational activities against forecasted business volume
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels
- Intervene, assist and document instances of guest or employee incidents
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary
- Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines
- Fulfill shift(s) as Manager on Duty as assigned
- Provide management support and coverage in other areas of hotel (as needed)
- Conduct guest services meetings and ensure employees are kept informed
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit, staff on rewards programs and requirements
- Establish consistent Standard Operating Procedures Ensure staff is in compliance with Company Appearance and Grooming standards, including .
- Ensure that the staff is in proper uniform including name tags and in good condition
- Respond to all guest inquiries, complaints and special requests
- Create work environment where staff are motivated, productive and positive
- Track all of corporate accounts
- Oversee smooth operation of breakfast service (as applicable)
- Perform other duties that may be assigned by Supervisor or Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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