Assistant General Manager/Director of Operations | Full-Time | Angel Of The Winds Arena
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $125,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
bonus eligibility
Job Description
Angel Of The Winds Arena is a premier multi-purpose venue located in Everett, Washington, offering a diverse array of events, from sports and concerts to community gatherings and conferences. As part of the Everett Events Center, which also includes the Edward D. Hansen Conference Center and the Everett Community Ice Rink, Angel Of The Winds Arena stands as a vital hub for entertainment and local activities. The venue is known for its commitment to providing an exceptional experience to event-goers and clients alike, supported by a dedicated and professional team who ensures every event operates smoothly and efficiently. Angel Of... Show More
Job Requirements
- Bachelor's degree from an accredited college or university
- Minimum 5 years of experience in facility operations management
- Strong knowledge of physical plant management and ice maintenance
- Supervisory and crew leadership experience
- Effective verbal and written communication skills
- Knowledge of budgeting and financial oversight
- Basic understanding of mechanical systems such as boilers, chillers, and refrigeration
- Familiarity with fire alarm and protection systems
- Understanding of OSHA regulations and compliance
- Ability to manage multiple priorities in a fast-paced environment
- Proficient in Microsoft Office applications
- Strong customer service orientation
- Ability to work non-traditional hours including nights, weekends, and holidays
- Ability to build cooperative relationships with diverse stakeholders
Job Qualifications
- B.S. or B.A. degree from an accredited college or university
- 5-7+ years experience in facility operations management
- Demonstrated knowledge of physical plant management, ice maintenance in major-junior or higher level hockey facilities
- Supervisory experience in work crew supervision
- Ability to supervise others effectively
- Excellent communication skills with employees, co-workers, volunteers, management, and guests
- Knowledge of budget preparation and control
- Basic knowledge of boilers, chillers, refrigeration and ice making
- Basic knowledge of fire alarm and fire protection systems
- Knowledge of event production and theatre technology
- Knowledge of OSHA requirements
- Working knowledge of equipment safety, facility maintenance and housekeeping
- Proficient in English reading, writing, and speaking
- Ability to work well in fast-paced, team-oriented, event-driven environments
- Proficiency with Microsoft Office including Excel, Word, and Outlook
- Excellent customer service skills
- Flexibility to work event nights, weekends and holidays as required
Job Duties
- Oversees overall daily operation and maintenance of the facility and systems
- Participate in the development and administration of the facility's operations and capital budgets
- Oversee the advancing and communicating of event information to appropriate departments and staff
- Supervise the operation of event set-up and tear-down including basketball floor, stage risers, truss, curtains, hockey dasher boards and glass, chairs, signs, banquet functions
- Manage ice surface install, removal, and day-to-day and game day ice maintenance and resurfacing
- Select, train, motivate and evaluate staff
- provide or coordinate staff training and implement discipline and termination procedures
- Ensure health and safety compliance
- Develop and update comprehensive management reports and manuals such as Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report
- Improve operations by streamlining processes and providing quality customer service
- Conduct organizational and operational studies and recommend modifications to programs, policies, and procedures
- Establish and maintain effective working relationships with staff, facility stakeholders, and facility users
- Direct and monitor the work of contractors, engineers and architects on building projects
- Maintain hazardous materials communication program and material safety data sheets
- Keep updated knowledge on Federal, State and Local regulations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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