Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $28.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Optional earned wages access
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Paid Time Off
Job Description
Salt & Straw is a renowned artisanal ice cream company known for its innovative flavors and commitment to delivering exceptional guest experiences. Established as a beloved community spot, Salt & Straw has grown from humble beginnings into a respected name in the food and beverage industry, celebrated for its dedication to quality, creativity, and community engagement. Operating in the retail and food service sector, the company emphasizes creating memorable moments through its unique ice cream offerings and outstanding customer service. Salt & Straw fosters a culture rooted in its core values: Create the Unbelievable, Show Up Generously, Act with Thoughtful... Show More
Job Requirements
- high school diploma/GED
- 2+ years of experience in food service, fast-casual dining, or hospitality-focused industry
- 18+ months of progressive experience as a leader, manager or supervisor
- experience in leading a team of 10+ Team Members in a high-volume retail/restaurant establishment
- valid food handlers' card
- ability to work evenings and late nights, weekends, and holidays
Job Qualifications
- high school diploma/GED
- 2+ years of experience in food service, fast-casual dining, or hospitality-focused industry
- 18+ months of progressive experience as a leader, manager or supervisor
- experience in leading a team of 10+ Team Members in a high-volume retail/restaurant establishment
- valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement)
- excellent collaboration and communication skills
- desire to coach, mentor, motivate and manage Team Members
- ability to work with people of all backgrounds and identities
- passionate about delivering outstanding guest experiences and leading a team with integrity
- excellent leadership and interpersonal skills
- self-directed with organizational and problem-solving skills
- ability to thrive in a fast-paced, dynamic environment with a hands-on approach
- proficiency in MS Office
- fluency in English
- ability to work evenings and late nights, weekends, and holidays
Job Duties
- collaborate with and support the GM to achieve operational goals
- lead the team during shifts, ensuring quality guest interactions, proper rotation of stations, completion of critical operational tasks, and seamless operational flow
- create and execute the daily shift plan/daily visual planner (DVP) to optimize team deployment and shop throughput, including break scheduling, task assignments, and team safety
- provide coaching and performance feedback to Team Members
- support recruitment, hiring, training, and retention of a high-performing team including Shift Coordinators and Scoopers
- aid the GM with various administrative responsibilities, including payroll processing, supply ordering, and managing shop communications
- ensure accurate documentation by maintaining the daily logbook and tracking key operational metrics such as cash handling, quality control, and team feedback
- process daily cash transactions, maintain balanced change banks, and coach Shift Coordinators on accurate cash handling practices
- conduct regular inventory counts for ice cream and other supplies
- ensure product quality and food safety standards are maintained and facilitate the audit and correction of any issues
- deliver exceptional guest service by engaging with customers, sharing flavor stories, and ensuring a welcoming environment
- resolve guest complaints and issues promptly, using them as opportunities to improve service quality
- assist with budget management by monitoring labor costs, tracking sales performance, and supporting the GM in completing monthly P&L analysis
- partner with the GM on maintenance needs, including logging and tracking work orders
- communicate with vendors on equipment repairs and ensure facilities are in optimal condition
- ensure compliance with company policies, food safety standards, health and safety regulations, and local laws
- participate in local events and initiatives that support Salt & Straw's mission and values, acting as a brand ambassador within the community
- perform Scooper tasks as needed, including sampling flavors for guests and maintaining a clean, organized work area
- taste/sample a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member's personal preference), to be able to better communicate to customers why they might enjoy each flavor
- foster a positive and engaging work environment for Team Members by ensuring ongoing open lines of communication, inspiring others through your words and actions, coaching for improvement and growth, and embracing Salt & Straw's mission and core values
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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