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Assistant General Manager - The Nobleman Hotel
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Opportunity to grow your career and develop thru structured development programs
Competitive medical, dental and vision benefits
bonus opportunity
Daily Pay Sponsored by RAIN
Wellness and Commuter Stipend
Vacation PTO and paid sick days
7 paid Holidays
Free nights at our hotels
Monthly fun and recognition
Job Description
5 Senses Hospitality Management is a dynamic and innovative hospitality company dedicated to delivering unforgettable experiences by engaging all five senses of our guests and team members. Founded on the principles of genuine hospitality, 5 Senses has fostered a culture that emphasizes touching the hearts of everyone we meet, adding flavor to every interaction, and inspiring success within our team. Our approach to hospitality is unique, driven by a passionate and experienced group of leaders who redefine what it means to provide service with authenticity, attentiveness, and warmth. This company operates a variety of properties where exceptional guest experience is... Show More
Job Requirements
- High school diploma
- Minimum 2 years hotel management experience
- Experience in financial management including P&L and forecasting
- Strong communication skills in English
- Ability to lead diverse teams
- Proficiency in Microsoft Office applications
- Willingness to step into various operational roles
- Commitment to uphold brand standards and policies
Job Qualifications
- 2 years of Hotel management experience
- A record of progressive experience and development in the hospitality industry
- Financial skills including P&L management, expense control and forecasting
- Record of proven success as a leader delivering outstanding guest experiences and team development
- Computer skills including comfort in use of Word, Excel and Power Point
Job Duties
- In conjunction with the GM and by example lead the team to provide the guests and each other with professional, efficient, courteous and genuine hospitality
- Responsible for the overall direction, coordination, leadership and communication to the operating departments reporting to you
- Ensure the security, cleanliness, preventative maintenance and safety are completed to the property specific best practices and Brand standards
- Ensure the effective communication to team members and guests of information needed to enhance their experience
- Work with the GM to execute the annual planning process which includes the sales and marketing plan, operating budget, capital expenditures and human capital plan
- Understand and assist the GM in monthly forecasting and P&L management
- Ensure departments directly reporting to you are executing to their budgeted revenue and expense plans
- Ensure compliance to all best practice operating policies and procedures in accordance with property specific and Brand standards
- Ability to step into any role in the operations departments as needed to ensure guest and team satisfaction
- Monitor Brand Service Scores daily and take the appropriate action to ensure scores are communicated to the team and maintained above the Brand average
- Empower your team to manage all guest concerns appropriately and to the guest’s satisfaction
- provide coaching to ensure that business objectives are taken into consideration
- Hold your direct reports and yourself accountable for providing informal and formal feedback to all team members in alignment with the performance development policy and procedure
- Require your team department leaders to identify and develop team members that have the desire and skills to promote to the next level
- support these efforts personally
- In conjunction with the GM execute a Manager on Duty program to ensure the highest level of leadership exists at all times for guests and team members
- Ensures team attends all mandatory meetings and timely completes all required training
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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