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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $24.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Healthy rewards program
vacation
401(k) retirement plan
worldwide travel discounts
fun working environment
Job Description
High Hotels is a distinguished hospitality company with a rich legacy spanning over 35 years, dedicated to delivering exceptional service and unforgettable guest experiences across Pennsylvania and New Jersey. Known for its vibrant, team-focused culture, High Hotels cultivates an environment where employees thrive professionally and guests feel genuinely at home. The company prides itself on its commitment to growth, positivity, and excellence in every detail, making it a leading name in the hospitality industry. High Hotels operates multiple properties, including various Marriott, Hilton, and independent hotels, embodying a standard of superior service and workplace satisfaction that has stood the test... Show More
Job Requirements
- A high school diploma or GED
- Minimum of 3 years of hotel operations experience
- Valid Driver's License
- Ability to operate computer systems such as Microsoft Office, Front Office PMS, ServicePro
- Flexibility to work weekends and holidays
Job Qualifications
- A high school diploma or GED
- Minimum of 3 years of hotel operations experience
- Valid Driver's License
- Ability to operate computer systems such as Microsoft Office, Front Office PMS, ServicePro
- College degree in hotel/restaurant management preferred
- Food Handler Certification preferred
Job Duties
- Hire, train, supervise and schedule front desk and food and beverage staff in accordance with business needs, productivity and service standards
- Maintain procedures for periodic appraisal of all personnel
- Purchase all food and beverage items and ensure availability of all items needed to process the breakfast and bar business
- Assist General Manager in reviewing work schedules and assign management on duty responsibilities
- Assist General Manager in preparing and submitting the hotel’s annual business plan
- Act as General Manager when General Manager/Area General Manager is off or unable to perform their duties and supervise entire hotel staff in their absence
- Monitor and maintain procedures for control of supplies, keys, monies and credit
- Meet all budgetary, cost and other financial objectives established for the department including goals for income, expenses and profitability
- Assist in interpretation of policies, rules and regulations affecting all hotel activities to personnel
- Responsible for fair and ethical treatment of all co-workers and maintenance of high morale and low turnover
- Responsible for replenishment, physical appearance, ordering and food production for hotel retail outlets
- Perform as a visible manager at front desk, restaurant, bar and kitchen
- Perform line co-worker job functions as needed under high volume and emergency situations
- Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions to ensure profit maximization
- Observe food and beverage outlet operations and take needed action to ensure standards of product presentation and service are maintained
- Taste test food and beverage products for consistency
- Respond to guest inquiries and coordinate special arrangements and requests in food and beverage outlets
- Ensure safety and security of all guests, co-workers and hotel assets
- Monitor co-worker attendance and follow up as appropriate
- Work varying schedules to reflect business needs
- Maintain a neat, clean and well-groomed appearance
- Fully comply with hotel rules and regulations for safe and efficient operation
- Support sustainability efforts within departments
- Maintain an open-door policy and monitor co-worker relations
- Visit and observe competitive hotel and restaurant operations to keep abreast of marketing techniques and promotions
- Prepare for advancement to General Manager/Area General Manager
- Participate in Manager on Duty shifts
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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