Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $55,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
short-term disability insurance
long-term disability insurance
401(k) plan with Company Match
discounts
Job Description
SpringHill Suites by Marriott West Melbourne Palm Bay, managed by Strand Hospitality, is a vibrant and welcoming hotel known for its commitment to excellence and guest satisfaction. As part of the Marriott family, SpringHill Suites offers exceptional accommodation and services tailored to business travelers, families, and leisure guests. The hotel prides itself on a professional yet friendly atmosphere, delivering consistent, high-quality guest experiences that meet and exceed expectations. Strand Hospitality, the management company behind this property, is dedicated to fostering prosperous, lasting relationships with guests and employees alike, emphasizing core values such as respect, adaptability, service, accountability, unity, and dedication.... Show More
Job Requirements
- Hotel leadership experience required
- hotel brand experience preferred
- strong communication skills
- computer skills required
- ability to maintain confidentiality of guest and employee confidential information
- must have a reliable insured vehicle and a satisfactory driving record
Job Qualifications
- Hotel leadership experience
- strong communication skills
- computer skills
- ability to maintain confidentiality of guest and employee information
- reliable insured vehicle with satisfactory driving record
- hotel brand experience preferred
Job Duties
- Deliver exceptional guest service personally
- respond to guests in a friendly and positive manner
- address guest needs and concerns proactively and effectively
- set a strong example for associates through exemplary guest service
- work with hotel team to maintain guest satisfaction scores that meet or exceed brand standards
- resolve guest complaints and employee issues
- work with sales team to ensure needs of negotiated accounts and groups are met
- communicate client needs to appropriate hotel staff
- perform sales calls and property tours when necessary
- train guest service associates to pass on leads and referrals to sales team
- manage expenses according to budgeted/forecasted guidelines to maximize hotel profitability
- effectively manage labor through scheduling and monitoring payroll
- adjust expenditures according to fluctuating business needs
- interview, hire, coach, and develop hotel associates in conjunction with the General Manager
- prepare and conduct annual employee reviews
- address performance issues and take corrective action
- motivate hotel staff by setting goals, providing ongoing feedback, and rewarding employees
- utilize HR software to review and approve timesheets, enter new hires, employee changes, and terminations timely
- perform functions of the General Manager in their absence
- perform various other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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