Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $58,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Short Term Disability Coverage
Long Term Disability coverage
401(k) plan with Company Match
Tuition Reimbursement
voluntary benefits
Time Off
scholarship program
Generous hotel discounts
Job Description
CSM Corporation is a distinguished player in the hospitality industry, renowned for managing premier hotel operations that blend exceptional guest service with operational excellence. With an emphasis on creating memorable experiences for every guest, CSM Corporation leverages a team-focused approach, robust management systems, and adherence to the highest brand standards to maintain its reputation in the competitive hotel market. The corporation operates numerous properties and offers a comprehensive benefits package to its employees, reflecting its commitment to the well-being and professional growth of its workforce.
The company is currently seeking a dedicated and dynamic Hotel Manager to join the... Show More
The company is currently seeking a dedicated and dynamic Hotel Manager to join the... Show More
Job Requirements
- High school diploma or GED
- 3-5 plus years of progressive hotel management experience
- at least 1 year of Fosse experience
- strong leadership skills
- effective communication skills
- ability to manage multiple priorities in a fast-paced environment
- ability to problem solve
- strong written and verbal communication skills
Job Qualifications
- High school diploma or GED
- 3-5 plus years of progressive hotel management experience
- at least 1 year of Fosse experience
- strong leadership skills
- effective communication with all organizational levels
- ability to problem solve effectively
- experience managing multiple priorities in a fast-paced environment
Job Duties
- Addresses guest needs and concerns in a proactive and effective manner
- sets a strong example for other associates through exemplary guest service
- works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion
- communicates the needs of clients as identified on Group Resumes and BEOs to appropriate hotel staff
- comfortable in taking sales calls or performing walk in tours when necessary
- encourages Guest Services Associates to pass on leads and referrals to the Sales Team
- works with the General Manager to identify potential obstacles to exemplary service
- uses available tools and knowledge to suggest ideas to maximize guest satisfaction scores
- communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results
- works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand
- manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability
- responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll
- adjusts expenditures according to fluctuating business needs in a timely manner
- utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing
- assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM’s Internal Accounting Audit
- manages and maintains company assets to stay within budget guidelines and prolong the life of company resources
- responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records
- ensures the new hire training process effectively prepares new team members for their positions
- analyzes current training programs and adjusts as needed
- implements new CSM and brand training initiatives in a timely manner
- utilizes training resources effectively and ensures all training requirements are met
- responsible for effectively interviewing, hiring, coaching and developing hotel associates
- prepares and conducts annual employee reviews in a timely manner
- addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable
- motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees
- effectively addresses areas for improvement determined by CSM’s annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner
- promotes fair treatment and open-door policies with all associates
- responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs
- demonstrates clear and effective written and verbal skills
- promotes a productive, professional and collaborative work environment
- provides clear direction to the hotel team
- plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs
- leads and participates in monthly Safety Committee Meetings
- assists in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state and federal regulations
- ensures a clean and safe work environment
- understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy
- completes CSM incident reports and follows up within appropriate time frame
- assists in promoting corporate safety programs and initiatives
- ensures OSHA/SDS Management and Compliance
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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