Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Professional development opportunities
Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services within the live event industry. The company offers an unmatched, comprehensive 360-degree solution for a diverse range of world-class venues. Their portfolio includes some of the most influential and highly attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions globally. Oak View Group is recognized for driving innovation and excellence by seamlessly integrating venue development, operations, and hospitality services to elevate live experiences for guests and clients alike. With a deep commitment to inclusivity and diversity, Oak View Group fosters an environment... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years of relevant management experience
- Valid Food Handlers certificate
- Valid Alcohol Service Permit if required
- Strong leadership and interpersonal skills
- Excellent communication abilities
- Ability to manage multiple priorities in an event-driven environment
- Proficiency in computer systems relevant to the role
- Availability for variable schedule including evenings and weekends
- Authorization to work legally in the country
- Commitment to uphold high ethical standards
Job Qualifications
- Bachelor's degree in business or related field preferred
- Minimum 5 years management experience in food service or concessions
- Concessions Manager Certificate from the National Association of Concessionaires
- Advanced food service sanitation certification
- Strong communication skills to foster a positive work environment
- Ability to make sound business decisions under pressure
- Proficiency in English reading, writing, and speaking
- Solid knowledge of Microsoft Office, POS systems, and timekeeping software
- Ability to thrive in a fast-paced, team-oriented environment
- Thorough knowledge of venue concessions and premium services operations
- Valid Food Handlers certificate and Alcohol Service Permit as required
- Familiarity with inventory control and menu planning
- Comprehensive understanding of sanitation, safety, and alcohol service policies
- Competence in handling complex math functions
- High level of integrity, professionalism, and confidentiality
- Ability to work independently
Job Duties
- Assists in the overall effective management of the catering operations
- Ensures total compliance with all alcohol service policies and monitors alcohol service throughout events
- Assists in the management of catered events from set-up to tear down, including communication with staff, culinary teams, and guests
- Ensures legal, efficient, professional, and profitable operation of the venue
- Generates and reviews financial reports including budgets, forecasts, and profit and loss statements
- Handles conflict resolution, mediation, arbitration, and labor negotiations when necessary
- Authors, reviews, and amends policies, procedures, and contracts as directed by the General Manager
- Oversees scheduling and labor allocation
- Analyzes ticket sales and staffing needs
- Evaluates sales and purchasing data to identify purchasing patterns and control costs
- Programs and maintains the point of sale system
- Directs and assists managers with future goal setting
- Inspects operations regularly to maintain quality standards
- Prepares timely and accurate reports
- Develops and supports an effective management team
- Assists in evaluating management performance and recommends improvements
- Reviews menu and marketing plans with department heads
- Establishes and maintains positive relationships with show managers, suppliers, and the public
Job Qualifications
Experience
Expert Level (7+ years)