Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $90,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
employee recognition programs
safe work environment
Job Description
This esteemed organization is a well-established company operating within the hospitality industry, specifically managing hotel operations with a strong emphasis on guest satisfaction, team leadership, and operational excellence. Renowned for its commitment to maintaining the highest standards of service and safety, the company operates in a dynamic environment where guest experience and employee development are prioritized. With a focus on both corporate and hotel-level management, the company provides a robust working environment where professionals can grow and contribute meaningfully to the hospitality sector.
The role being offered is a comprehensive Hotel Manager position. This full-time position carries an attractive... Show More
The role being offered is a comprehensive Hotel Manager position. This full-time position carries an attractive... Show More
Job Requirements
- High school diploma or GED required
- college degree or equivalent experience required
- 3-5 plus years of progressive hotel management experience
- strong leadership skills
- ability to manage multiple priorities in a fast-paced environment
- effective communication skills with all organizational levels
- strong problem-solving abilities
Job Qualifications
- Experience in hotel management
- proven leadership capabilities
- excellent guest service skills
- familiarity with budgeting and payroll management
- knowledge of safety regulations and compliance
- ability to conduct training and development
- proficiency in communication and interpersonal skills
- capacity to motivate and manage teams
- effective organizational skills
Job Duties
- Assist and respond to guests in a friendly and positive fashion while providing the highest level of service
- address guest needs and concerns proactively and effectively
- set a strong example for other associates through exemplary guest service
- work with sales team to ensure needs of negotiated accounts and groups are met
- communicate the needs of clients as identified on Group Resumes and BEO’s to appropriate hotel staff
- take sales calls or perform walk in tours when necessary
- encourage Guest Services Associates to pass on leads and referrals to the Sales Team
- identify potential obstacles to exemplary service with the General Manager
- suggest ideas to maximize guest satisfaction scores
- communicate results from guest satisfaction surveys with hotel team and address needs and trends
- maintain guest satisfaction scores within acceptable brand range
- manage expenses according to budgeted/forecasted guidelines
- manage effective labor scheduling and payroll monitoring
- adjust expenditures according to business needs
- utilize CSM procurement system and adhere to vendor network
- assist with accounting tasks following Internal Accounting Audit procedures
- manage and maintain company assets within budget guidelines
- assist with ongoing training and development of hotel associates
- ensure effective new hire training processes
- implement CSM and brand training initiatives
- interview, hire, coach and develop hotel associates
- prepare and conduct annual employee reviews
- address performance issues and take corrective actions
- motivate hotel staff by setting goals and providing feedback
- address improvement areas highlighted by Associate Opinion Survey
- promote fair treatment and open door policies
- manage self and workload effectively adjusting to business needs
- demonstrate clear and effective communication skills
- promote a productive and collaborative work environment
- provide clear direction to hotel team
- lead daily team meetings and weekly/monthly departmental/hotel meetings
- lead and participate in monthly Safety Committee Meetings
- conduct routine inspections to maintain regulatory standards
- ensure a clean and safe work environment
- handle guest and employee accidents/incidents timely and effectively
- complete incident reports and follow up appropriately
- promote corporate safety initiatives
- ensure OSHA/SDS compliance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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