Assistant General Manager- New Opening Residence Inn
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
paid paid time off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a distinguished hospitality company with an extensive portfolio of hotels and an ambitious pipeline of new properties and acquisitions. The company prides itself on focusing not only on the quantity of its assets but also on the quality of its relationships, emphasizing a people-first approach. At Ascent Hospitality, the culture is built around crafting memorable experiences for both team members and guests, fostering a cohesive and supportive environment. Their commitment to providing exceptional service is rooted in the belief that success stems from a unified team effort and shared purpose. Recognizing the importance of strong leadership, Ascent... Show More
Job Requirements
- High school education required
- Minimum two years previous hotel operations and leadership experience
- Must be able to work flexible shifts including nights, weekends and holidays
- Ability to effectively lead a team
- Strong managerial skills with demonstrated initiative and leadership
- Excellent communication skills
- Reliable and responsible with attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Must be able to work without constant supervision
- Required to work desk shifts as needed
Job Qualifications
- High school education required
- College degree preferred
- Minimum two years in a management role in a hotel
- Previous hotel operations and leadership experience
- Strong service orientation
- Exceptional problem solving and initiative
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office Suite
- Ability to lead a team effectively
- Familiarity with office equipment operations
- Ability to work flexible shifts including evenings, weekends and holidays
- Ability to work independently without constant supervision
Job Duties
- Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities
- Partner with GM to create a positive work environment
- Serve as a support resource for front line staff in all departments
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, food and beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance
- Plan, organize and delegate daily operational activities against forecasted business volume
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels
- Intervene, assist and document instances of guest or employee incidents
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary
- Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines
- Fulfill shift(s) as Manager on Duty as assigned
- Provide management support and coverage in other areas of hotel as needed
- Conduct guest services meetings and ensure employees are kept informed
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit staff on rewards programs and requirements
- Establish consistent Standard Operating Procedures
- Ensure staff is in compliance with Company Appearance and Grooming standards, including uniforms and name tags
- Respond to all guest inquiries, complaints and special requests
- Create work environment where staff are motivated, productive and positive
- Track all corporate accounts
- Oversee smooth operation of breakfast service as applicable
- Perform other duties assigned by Supervisor or Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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