Assistant General Manager- New Opening Residence Inn
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a distinguished hospitality management company renowned for its extensive portfolio of hotels and a robust pipeline of new properties and acquisitions. Established with a core focus on people rather than just numbers, Ascent Hospitality prides itself on fostering a culture that emphasizes a memorable experience for both its Team Members and guests. This culture of collaboration and unified purpose is reflected in every aspect of their operations, from leadership to daily team interactions. The company's commitment to people-centered hospitality creates a work environment where every employee's contributions are valued, propelling the organization's continued growth and success in... Show More
Job Requirements
- Minimum 2 years previous hotel operations and leadership experience
- Successful management of medium to large staff
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment
- Must be able to work flexible shifts
- Must be able to work without constant supervision
- Required to work desk shifts as needed
- Must be reliable and responsible with exceptional follow up and attention to detail
- Available to work weekends, holidays and nights
- Capable of handling mentally and physically stressful situations
- Able to perform physical activities including bending, twisting, pulling, stooping, standing or sitting for extended periods
- Must be capable of lifting up to 50 pounds occasionally
Job Qualifications
- High school education required
- College degree preferred
- Minimum 2 years in a management role in a hotel
- Experience managing medium to large staff
- Previous experience with major hotel brands like Hilton or Marriott is a plus
- Strong leadership and team building skills
- Exceptional communication skills
- Knowledge of Microsoft Office Suite
- Experience operating office equipment such as copier, printer and fax machine
Job Duties
- Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities
- Partner with GM to create a positive work environment
- Serve as a support resource for front line staff in all departments
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance
- Plan, organize and delegate daily operational activities against forecasted business volume
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels
- Intervene, assist and document instances of guest or employee incidents
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary
- Maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines
- Fulfill shift(s) as Manager on Duty as assigned
- Provide management support and coverage in other areas of hotel (as needed)
- Conduct guest services meetings and ensure employees are kept informed
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit, staff on rewards programs and requirements
- Establish consistent Standard Operating Procedures Ensure staff is in compliance with Company Appearance and Grooming standards
- Ensure that the staff is in proper uniform including name tags and in good condition
- Respond to all guest inquiries, complaints and special requests
- Create work environment where staff are motivated, productive and positive
- Track all of corporate accounts
- Oversee smooth operation of breakfast service (as applicable)
- Perform other duties that may be assigned by Supervisor or Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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