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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.56 - $28.70
Work Schedule
Weekend Shifts
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
accrued PTO
Paid holidays
Personal device stipend
Free gym membership
Retail Discounts
Professional training
Job Description
Chuze Fitness is a dynamic and innovative fitness company committed to transforming the fitness industry through a unique approach that emphasizes hospitality, community, and compassion. At Chuze Fitness, the people come first. The company fosters a vibrant and inclusive work environment where individuals are encouraged to be themselves and contribute positively to a culture rooted in kindness and respect. This welcoming atmosphere not only benefits the team members but also creates an exceptional experience for the members who visit the fitness centers. Chuze Fitness prides itself on its dedication to building strong connections within the community and making every interaction... Show More
Job Requirements
- Able to read, write, and speak clearly in English
- Touring the club: walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Repetitive phone work, typing, and computer operations
- Ability to lift at least 50lbs
Job Qualifications
- 2+ years experience in customer service
- 2+ years experience leading a team
- Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
- Exceptional verbal and social communication skills with a teamwork-based mindset
- Excellent ability to provide a positive attitude and calm under pressure
- Ability to multi-task and handle shifting priorities
- Service-based attitude
- Ability to receive and deliver feedback
- Having extreme attention to detail
- High school graduate or GED
- Bachelor’s degree or currently continuing education
- Sports or fitness background
Job Duties
- Assist in leading a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
- Collaborate with GM to tackle escalated employee concerns in partnership with HR
- Work together with the team regarding member billing inquiries, providing guidance in difficult interactions and knowing when to escalate to the GM
- Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
- Collaborate with the GM to develop all staff members through one-on-one conversations, conducting performance reviews, and assist in coaching documentation, including and up to termination
- Run daily operations such as breaking employees for lunches and maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilities
- Maintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functions
- Assist in recruiting and onboarding new talent by conducting phone screens and in-person interviews
- Secure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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