Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Vision Insurance
Life insurance
Job Description
Netflix is a global leader in entertainment, boasting over 300 million paid memberships across more than 190 countries. It offers a wide array of TV series, films, and games across multiple genres and languages, allowing members the convenience to play, pause, and resume watching anytime, anywhere. Netflix’s innovative approach to entertainment extends beyond digital streaming to immersive real-world experiences, bringing fans closer to their favorite stories. Netflix House embodies this vision as a permanent entertainment venue designed to combine immersive fan experiences with elevated hospitality. The first two Netflix House locations are set to open at King of Prussia in... Show More
Job Requirements
- Demonstrated 5+ years of operations management experience
- Strong knowledge of hiring practices and training and development strategies
- Familiarity with local business and tourism organizations such as the Las Vegas Chamber of Commerce and LVCVA
- Ability to identify and support community initiatives and sponsorships
- Knowledge of shift-based labor scheduling
- Experience managing teams in dynamic and fast-paced environments
- Commitment to EHS compliance and operational excellence
- Excellent communication skills
- Strong leadership skills
- Innovative mindset
- Strong financial understanding
Job Qualifications
- Demonstrated 5+ years of operations management experience, ideally in the themed entertainment, retail, restaurant, or hospitality industries
- Strong knowledge of hiring practices and training & development strategies
- Demonstrate familiarity with and the ability to navigate key local business and tourism organizations, including the Las Vegas Chamber of Commerce and the Las Vegas Convention and Visitors Authority (LVCVA)
- Ability to identify and support community-based initiatives, sponsorship, and collaboration that enhance brand presence and Fan engagement
- Demonstrated knowledge of shift-based labor scheduling and the ability to balance operational efficiency with employee satisfaction
- Experience managing direct and indirect teams in agile and dynamic environments, responding to changing priorities and needs in a fast-paced setting
- Drive a safe, efficient, and fan-centric Netflix House by ensuring EHS compliance, operational excellence, and vendor safety while fostering innovation and profitability
- Excellent communication skills, both verbal and digital
- Excellent leadership skills
- Strong desire to think outside the box and innovate
- Strong financial acumen
Job Duties
- Assist the General Manager with the overall on-site operations for a Netflix House location, ensuring operations within budget
- Lead teams and drive various operational initiatives, providing guidance, support, and training to ensure alignment with business objectives
- Develop hiring strategies for operations teams and guide third-party vendors to ensure operational coverage and service quality
- Demonstrate a strong understanding of building and managing labor scheduling models, ensuring the appropriate staffing levels while considering operational needs and employee preferences in accordance with local, state, and federal regulations
- Adapt quickly to changing circumstances and help the team pivot as needed to meet business demands
- Optimize ongoing operations to achieve maximum efficiency and best-in-class Fan Service
- Manage vendors, coordinating with them across all operational aspects
- Align with key stakeholders across Live Experiences, consumer products, finance & strategy, legal, human resources, and content teams
- Promote and foster a mindset of continuous innovation in a flexible and agile work environment for internal teams and external partners
- Foster a safety-focused culture by participating in the safety committee and collaborating with the Safety and EHS team
- Serve as Manager on Duty (MOD) for select shifts
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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