Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $99,750.00 - $129,924.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
accident insurance
Disability insurance
Parental leave
Employee assistance program
Commuter Benefits
Paid holidays
Paid Time Off
401(k) Plan
flight privileges
Job Description
United Airlines is a leading global airline headquartered in the United States, known for its extensive route network that connects people and places around the world. As one of the largest airlines, United Airlines offers a comprehensive range of travel services, including passenger flights, cargo transport, and loyalty programs that enhance the travel experience for millions of customers annually. Committed to innovation, customer service excellence, and operational efficiency, United Airlines continually strives to set new standards in the aviation industry. The company prides itself on fostering a supportive and inclusive work environment that encourages career growth and development for its... Show More
Job Requirements
- Minimum 3 years leadership experience in an operational environment
- Passion for service
- Drives performance
- Team leadership
- Coaches/develops employees
- Strong communication and interpersonal skills
- Demonstrated ability to develop and motivate personnel
- Strong problem-solving skills and drive for excellence
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to handle any operational and/or unforeseen situations
- Must live in the vicinity of the airport
- Travel required as needed
- Position-specific clearances including but not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
- Must be eligible to acquire and maintain credentials vital for the position
Job Qualifications
- Minimum 3 years leadership experience in an operational environment
- Passion for service
- drives performance
- team leadership
- coaches/develops employees
- Strong communication and interpersonal skills
- Demonstrated ability to develop and motivate personnel
- Strong problem-solving skills and drive for excellence
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and/or unforeseen situations
- Must live in the vicinity of the airport
- Travel required as needed
- Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
- Must be eligible to acquire and maintain credentials vital for the position
- Bachelor's degree or related experience preferred
- Customer service and/or ramp experience preferred
- Hub experience preferred
- Project management experience preferred
Job Duties
- Oversee customer service and ramp activities at the station, including performance, safety, customer service, and employee engagement
- Support station and company objectives through effective process management and continuous improvement
- Develop and sustain administrative practices that track key metrics in service, safety, financials, and employee relations
- Partner with supervisors and frontline teams to assess needs, recommend solutions, implement, coordinate, and evaluate operational and business processes
- Act as the station's service advocate, overseeing customer handling activities and all planeside ramp operations
- Ensure the station meets its operational goals and performance metrics
- Foster positive employee and labor relations through ongoing engagement and effective communication
- Support cost and revenue goals, including workforce management, enforcing baggage fees, and reducing ground aircraft fuel consumption
- Manage day-to-day safety and security programs, ensuring compliance with all standards and regulations, and striving for optimal safety performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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