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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Bonuses
Career Development
growth opportunities
Health insurance coverage
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Wingstop is a dynamic and rapidly growing restaurant chain renowned for its flavorful chicken wings and exceptional customer service. As a leader in the quick-service restaurant industry, Wingstop focuses on delivering a memorable dining experience by blending bold flavors with a vibrant, culture-rich atmosphere. With a strong emphasis on team development, operational excellence, and consistent quality, Wingstop has established itself as a beloved brand among wing enthusiasts and continues its expansion across numerous locations. The company prides itself on fostering a collaborative work environment where entrepreneurial spirit and goal-oriented mindsets are encouraged and rewarded. Employment with Wingstop comes with competitive... Show More
Job Requirements
- minimum of high school diploma or GED required
- some college preferred
- must be 18 years of age or older
- proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
Job Qualifications
- minimum of 2 plus years of previous food service, retail or restaurant supervisory experience
- proficiency in analyzing profit and loss statements and overall financial performance of restaurant
- demonstrated ability in recruiting and selecting team members
- knowledge of labor laws
- strong written and verbal communication skills
- initiative and assertiveness
- strong interpersonal skills and conflict resolution skills
- strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
- passionate about hospitality and serving the guest
- ability/flexibility to work 50 - 60 hours per week including mornings, evenings, weekends and/or holidays
- ability to problem solve
- ability to accept feedback and willingness to improve
- ability to set goals, create action plans, and implement those plans
- ability to measure performance, subjectively and objectively
- cultivate attractive culture within the restaurant
- ambassador and representative of the culture of the brand and the mission to Serve the World Flavor
Job Duties
- responsible for staffing the restaurant timely and efficiently with carefully selected team
- ensure the restaurant environment is safe at all times for both team members and guests
- oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
- write and implement or monitor shift leader development and performance plans
- ensure performance plans are written and executed as needed
- make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations
- create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
- own the performance of the entire team
- create the culture in the restaurant through respect, recognition and reward
- audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
- have complete understanding of budget and cost trends that impact operations
- create a business plan
- perform financial analysis
- control cash, property, product and equipment
- build sales, control labor and food costs
- meet all targets set by operations leadership
- set aggressive goals to drive business metrics
- maintain operational standards and requirements in the restaurant
- identify and communicate maintenance problems to the facilities department
- maintain all facilities to Wingstop’s company standards
- ensure communication is passed across organization from the district manager to every team member in the restaurant
- use company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
- leverage the support of the restaurant support center
- ensure all risk management issues are in compliance with company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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