Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Split Shifts
Benefits
Paid vacation
Paid sick leave
Holiday pay
401K Program
Health Insurance
dental coverage
vision coverage
hotel discounts
Job Description
CMC Hotels is a prominent hospitality company based in Raleigh, North Carolina, renowned for its specialization in the development, acquisition, repositioning, and management of upscale limited-service, extended stay, and full-service hotels. The company has built a strong reputation for leading the market with its high-quality properties that consistently surpass both operational and financial expectations. Additionally, CMC Hotels places a strong emphasis on exceeding guests' expectations of hospitality, creating memorable experiences that foster loyalty and customer satisfaction. With a commitment to excellence and innovation within the hospitality industry, CMC Hotels continues to expand its portfolio and strengthen its position as a... Show More
Job Requirements
- Minimum associates degree
- Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
- Solid basic accounting and math skills
- Comfortable with computers
- Excellent customer service and communication skills
- Knowledge of Opera Cloud operating system a plus
- Must be self-motivated and able to work independently
- Strong work ethic and a desire to succeed
- Must be flexible and able to work split shifts or fill-in shifts when associates call out
- Clean background check
- Reliable transportation
Job Qualifications
- Minimum associates degree
- Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
- Solid basic accounting and math skills
- Comfortable with computers
- Excellent customer service and communication skills
- Knowledge of Opera Cloud operating system a plus
- Strong work ethic and desire to succeed
- Flexible and able to work split shifts or fill-in shifts when associates call out
Job Duties
- Responsible for all operations of the front desk and guest services, including staff training, meetings and shift scheduling
- Required to tend to customer complaints and queries in a pleasant and levelheaded manner
- Maintain working relationships and communicates with all departments
- Verifies that accurate room status information is maintained and properly communicated
- Updates group information, maintain, monitor and prepares group requirements
- Works within the allocated budget for the front office
- Enforces all cash-handling and credit policies
- Upholds the hotel's commitment to hospitality
- Maximize room revenue and occupancy by reviewing status daily
- Monitor credit report and maintain close observation of daily house count
- Monitor selling status of house daily
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
- Maintain required pars for all front office and stationary supplies
- Monitor guest service scores, daily
- Be knowledgeable of hotel property and in-house events
- Be cognizant of area events and businesses
- Develop the ability to provide the information and directions to such
- Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.
- Provide guests with information concerning hotel policies and amenities/services
- Manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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