Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Our client is a prominent hotel operating within a reputable franchise system, dedicated to delivering exceptional hospitality services through compliance with corporate and franchiser standards. The organization places a strong emphasis on customer satisfaction, team development, and operational excellence. They seek a seasoned professional to join their leadership team, managing the critical Rooms Department, which encompasses Front Office, Housekeeping, Breakfast Attendant/Bartender, and Shuttle Transportation operations. This management role is vital in ensuring that all guest-facing operations deliver exemplary service aligned with company policies while achieving financial targets and operational goals.\n\nAs the Rooms Department Manager, you will be responsible for overseeing... Show More
Job Requirements
- Bachelor's degree in Hospitality Management, Business Administration or related field preferred
- Minimum of 3-5 years experience in hotel operations management
- Demonstrated ability to manage multiple departments and lead diverse teams
- Strong communication and interpersonal skills
- Ability to work under pressure and resolve conflicts efficiently
- Flexibility to perform Manager on Duty duties as needed
- Proficient with hotel management software and front office technology systems
Job Qualifications
- Proven experience in hotel rooms department management or similar hospitality leadership role
- Strong knowledge of front office, housekeeping, and related department operations
- Effective leadership and team management skills
- Budgeting and financial reporting capabilities
- Excellent customer service and conflict resolution skills
- Familiarity with human resource practices including training and performance management
- Ability to coordinate with sales and marketing teams to drive occupancy
- Proficient in front office systems and equipment management
Job Duties
- Implement company programs and manage Front Office, Night Audit, Housekeeping, Breakfast Attendant/Bartender, and Shuttle Transportation operations to ensure compliance with LSOPs and SOPs and provide high-quality service
- Prepare forecasts and reports and assist in budgeting to maximize revenue and control expenses ensuring adequate supplies and staffing
- Resolve customer complaints and proactively monitor operational and associate performance to ensure satisfaction
- Assist General Manager in human resource functions including hiring, training, coaching, performance reviews, discipline, and terminations
- Collaborate with sales staff to develop and implement strategies to improve occupancy and revenue
- Monitor and maintain Front Office systems and equipment for optimal operation
- Perform special projects and participate in task forces and committees as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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