Assistant General Manager - Hampton Inn & Suites N. Charleston University Blvd.
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $23.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Hilton is a premier global hospitality company known for its diverse portfolio of lodging options, from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Established in 1919, Hilton has proudly continued to lead the hospitality industry by delivering exceptional guest experiences, innovative service, and outstanding quality across its global brands. With nearly a century of experience, Hilton is dedicated to maintaining its tradition of excellence, providing guests with the finest accommodations and amenities worldwide. Its mission centers on filling the earth with the light and warmth of hospitality, creating remarkable experiences that excite travellers and foster loyalty.... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 5 years experience in hotel management or similar leadership role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to manage multiple departments simultaneously
- Knowledge of hotel budgeting, forecasting and strategic planning
- Familiarity with brand standards and compliance requirements
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 5 years experience in hotel management or similar leadership role
- Proven ability to manage multiple departments effectively
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Knowledge of hotel budgeting, forecasting and strategic planning
- Familiarity with brand standards and compliance requirements
- Experience in sales and marketing within the hospitality industry
- Demonstrated ability to resolve guest concerns and enhance customer satisfaction
Job Duties
- Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guest inquiries and resolving concerns, and meeting participation and facilitation
- Serve as multi-department head for Operations, Front Office and Property Operation
- Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
- Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
- Ensure guest and team member satisfaction
- Serve and act as General Manager in his or her absence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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