Job Overview
Employment Type
Full-time
Work Schedule
Split Shifts
Benefits
Paid vacation
paid personal leave
Holiday pay
quarterly bonuses
401K Program
Health Insurance
Dental Insurance
vision coverage
Life insurance
short-term disability
hotel discounts
Job Description
CMC Hotels is a thriving hospitality company based in Raleigh, North Carolina, specializing in the development, acquisition, repositioning, and management of upscale limited service, extended stay, and full-service hotels. With a strong presence in the competitive hotel industry, CMC Hotels manages a diverse portfolio of properties that consistently lead the market by exceeding both operational and financial expectations. The company prides itself on delivering exceptional guest experiences that align with the highest standards of hospitality, emphasizing quality service and attention to detail across all aspects of its operations.
At the core of CMC Hotels' success are its dedicated associ... Show More
At the core of CMC Hotels' success are its dedicated associ... Show More
Job Requirements
- minimum Associate's degree
- minimum of two years hotel front desk supervisory experience or four plus years hotel front desk operations
- solid basic accounting and math skills
- excellent customer service and communication skills
- clean background check
- reliable transportation
- flexibility to work split shifts or fill-in shifts when associates call out
Job Qualifications
- minimum Associate's degree
- minimum of two years hotel front desk supervisory experience or four plus years hotel front desk operations
- solid basic accounting and math skills
- excellent customer service and communication skills
- familiarity with Fosse operating system and Marriott practices is a plus
- passion for hospitality and customer service
- strong work ethic and desire to succeed
- self-motivated and able to work independently
Job Duties
- supports and assist the hotel's General Manager and associates
- responsible for all operations of the guest services, including front desk and guests' services, by continually training and engaging associates, conducting meetings and productive shift scheduling
- tend to customer complaints and queries in a pleasant manner utilizing the LEARN Model
- maintain effective and professional relationships and communicate with all departments
- verify that accurate room status information is maintained and properly communicated
- update group information, maintain, monitor and prepare group requirements
- work within the allocated budget for all front office operations
- enforce all cash-handling and credit policies
- uphold the hotel's commitment to hospitality and guest satisfaction
- maximize room revenue and occupancy by reviewing status daily and monitoring credit reports and daily house counts
- ensure that employees are attentive, friendly, helpful and courteous to all guests, managers and other employees
- maintain required pars for all front office and stationary supplies
- monitor guest service scores daily
- be knowledgeable of hotel property and in-house events
- be cognizant of area events and businesses and provide information and directions
- work all aspects of the front office including reservations system, PBX, check-in/check-out procedures, shuttle, breakfast
- provide guests with information concerning hotel policies and amenities/services
- manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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