Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Paid holidays
Training and Development
Job Description
The hiring establishment for this position is a restaurant that values a high-quality dining experience alongside excellent customer service and operational efficiency. This restaurant is part of a well-regarded chain known for its commitment to delivering consistent food quality, sanitation, and an inviting atmosphere for guests. This establishment prides itself on its dedication to both customer satisfaction and team member development, ensuring a positive and productive work environment that balances operational excellence with employee engagement and growth.
The role being offered is for an Assistant General Manager (AGM), a key leadership position within the restaurant responsible for the daily ... Show More
The role being offered is for an Assistant General Manager (AGM), a key leadership position within the restaurant responsible for the daily ... Show More
Job Requirements
- Must be at least 21 years old
- High School Diploma or High School equivalency required
- Prefer 2 years of hands-on restaurant management experience
- ServSafe Certified preferred or able to obtain certification prior to completion of training
- Valid Driver's License
- Commitment to excellence in friendly service
- Proven ability growing sales
- Ability to inspire and motivate others
- Able to analyze issues and problem solve
- Sets clear goals for themselves and their team
- Demonstrates strong verbal and written communication skills
- Foster collaboration and team work within your team
Job Qualifications
- High School Diploma or equivalent
- Bachelor's Degree preferred
- Two years of hands-on restaurant management experience preferred
- ServSafe Certified or able to obtain certification prior to training completion
- Valid Driver's License
- Commitment to excellence in friendly service
- Proven ability to grow sales
- Ability to inspire and motivate others
- Strong verbal and written communication skills
- Ability to analyze issues and problem solve
- Ability to set clear goals for self and team
- Ability to foster collaboration and teamwork
Job Duties
- Manage, supervise and direct all hourly employees including their daily activities, work assignments, time off requests and unique needs
- Conduct periodic performance evaluations and provide coaching, corrective discipline and counseling to team members as needed
- Observe kitchen operations and promptly address any issues out of alignment
- Direct work for employees including setting hours, weekly schedules, and assigning tasks throughout the day
- Drive sales and guest satisfaction while managing food costs, inventory levels, utility usage, and Health Department ratings
- Ensure food quality by maintaining cleanliness, organization, and sanitation of food products
- Execute the CHARM Service Model with every guest
- Provide and schedule Front of House and Back of House training on policies, procedures and specifications
- Supervise food and beverage preparation consistent with recipes and procedures
- Resolve guest recovery situations using discretion
- Follow Operations Playbook to ensure consistent daily operations and address non-compliance
- Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes
- Enforce security measures to ensure safety of employees and guests
- Manage and recommend cost control measures on food, supplies, and liquor including weekly inventory
- Implement and enforce safe food handling procedures
- Adhere to company policies, wage and hour regulations, and filing responsibilities
- Ensure all equipment is in good repair or arrange for repairs as needed
- Manage operational processes including line checks, pull thaw, prep lists, food inventory, and truck orders
- Coach team on food and beverage preparation to recipe specifications
- Maintain valid food safety certification and local compliance
- Lead execution of new initiatives including product and menu rollouts
- Live core values: Be Real, Do Good, Walk Together
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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