Assistant General Manager - Courtyard/Residence Inn Brier Creek
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $53,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
About the Company and Role:
This opportunity is offered by a reputable and dynamic hotel organization known for its commitment to providing exceptional guest experiences while maintaining high standards of operational excellence. As part of a well-established brand—often with Hilton or Marriott affiliations, preferred by the company—this hotel epitomizes quality hospitality services, ensuring that guests enjoy comfort, convenience, and excellent service throughout their stay. Recognized for its inviting atmosphere, the hotel attracts a diverse clientele ranging from business travelers to leisure guests.
The role of Assistant General Manager in this hotel is a pivotal leadership position that ensures s... Show More
This opportunity is offered by a reputable and dynamic hotel organization known for its commitment to providing exceptional guest experiences while maintaining high standards of operational excellence. As part of a well-established brand—often with Hilton or Marriott affiliations, preferred by the company—this hotel epitomizes quality hospitality services, ensuring that guests enjoy comfort, convenience, and excellent service throughout their stay. Recognized for its inviting atmosphere, the hotel attracts a diverse clientele ranging from business travelers to leisure guests.
The role of Assistant General Manager in this hotel is a pivotal leadership position that ensures s... Show More
Job Requirements
- At least 3 years of hotel experience in a management or supervisory role
- Hilton or Marriott brand experience strongly preferred
- Full operational knowledge of property management system
- Experience in Food & Beverage
- Must be a positive role model for staff and co-workers with ability to identify and resolve problems timely
- Must be flexible in work hours to accommodate last minute changes in scheduling
- Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment
- Must have strong interpersonal skills to engage and interact with associates and guests
- Must be detail oriented in supervising staff, inspection of facilities and completing assignments
Job Qualifications
- At least 3 years of hotel experience in a management or supervisory role
- Hilton or Marriott brand experience strongly preferred
- Full operational knowledge of property management system
- Experience in Food & Beverage
- Strong interpersonal skills
- Detail oriented in supervising staff, inspection of facilities and completing assignments
- Positive role model for staff and co-workers with ability to identify and resolve problems timely
- Flexible in work hours to accommodate last minute changes in scheduling
- Ability to change tasks and adjust energy level to accommodate a fast paced environment
Job Duties
- Provide vision for the staff by promoting company and brand standards
- Interview, hire and onboard new staff to meet the highest levels of guest service
- Ensure new associates participate in new-hire orientation and make sure all associates receive proper job-related training as well as participate in all required ongoing training requirements
- Schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
- Fill in whatever capacity is needed when staffing levels are limited due to unexpected surges in occupancy, inclement weather, call outs or any other unforeseen reason
- Coach and mentor staff to facilitate high associate satisfaction
- Process daily deposits and make collection calls to customers with direct billing approval
- Identify and take action to drive incremental revenue during high demand times through effective yield management
- Conduct daily and weekly inspections of the entire facility and work with other department leaders to ensure cleanliness and maintenance issues are addressed timely and effectively
- Review daily audit reports for accuracy and investigation of any irregularities
- Provide feedback to staff during staff meetings about guest survey scores, associate survey scores, financial goals/budgets, and operational issues to facilitate associate understanding and buy-in toward areas in need of improvement
- Interact with guests when there is a complaint and resolve it to their satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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