Assistant General Manager - Courtyard St. Petersburg
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan with company match
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
The Courtyard Downtown St. Pete is a distinguished hotel located in the vibrant heart of St. Petersburg, Florida. Part of a respected hospitality group, this establishment is committed to providing exceptional guest experiences through its modern accommodations, outstanding service, and strategic location that offers guests easy access to the area's key attractions and business centers. Known for its comfortable amenities and welcoming atmosphere, the Courtyard Downtown St. Pete caters to both leisure and business travelers seeking high-quality lodging options that combine convenience with a personal touch. The hotel prides itself on maintaining brand standards and delivering superior service that exceeds... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- Hotel operations management experience
- Demonstrated leadership and team management capabilities
- Proficient in budgeting, revenue management, and cost control
- Excellent problem-solving, communication, and decision-making skills
- Ability to work efficiently in a dynamic, fast-paced environment
- Familiarity with hotel management software and industry best practices
- Strong customer service focus and attention to detail
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
- Experience in hotel operations management
- Strong leadership and team management skills with the ability to motivate and develop employees
- Excellent financial acumen, with experience in budgeting, revenue management, and cost control
- Exceptional problem-solving, communication, and decision-making skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Knowledge of hotel management software and industry trends
- Strong customer service orientation and attention to detail
Job Duties
- Supervise daily hotel operations across all departments to ensure efficiency and quality service
- Ensure high levels of guest satisfaction by implementing and monitoring service standards, addressing guest concerns, and reviewing service scores for continuous improvement
- Manage staff scheduling to optimize coverage while maintaining budgetary control
- Oversee hiring, training, development, and retention of a motivated workforce in collaboration with the Human Resources department
- Provide coaching, performance evaluations, and enforce company policies for fair and effective workforce management
- Develop and execute annual budgets, business plans, and financial objectives to maximize profitability
- Evaluate vendors and procurement processes to ensure quality products at competitive pricing
- Implement action plans to drive revenue, increase guest retention, and capture a larger market share
- Assist the General Manager in enforcing hotel safety programs to minimize risks and liabilities
- Ensure strict adherence to safety, security, sanitation, and emergency procedures
- Conduct daily property walkthroughs to identify operational issues and interact with staff
- Maintain preventative maintenance programs and cleanliness standards to protect hotel assets
- Analyze and report incidents and accidents for continuous improvement in safety protocols
- Stay updated on industry trends, competitor insights, and brand standards to maintain a competitive advantage
- Act as a leader and coach, fostering a positive and performance-driven work environment
- Maintain professional communication with guests, associates, and management to ensure a collaborative and service-oriented atmosphere
- Conduct staff meetings regularly to provide updates, address concerns, and align teams with hotel objectives
- Oversee the preparation and analysis of reports to comply with corporate policies and government regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: