Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Split Shifts
Benefits
Paid vacation
Paid sick leave
Holiday pay
401K Program
Health Insurance
dental coverage
vision coverage
Marriott hotel discounts
Job Description
CMC Hotels is a distinguished hospitality company based in Raleigh, North Carolina, specializing in the development, acquisition, repositioning, and management of upscale limited service, extended stay, and full-service hotels. With a robust portfolio of properties, CMC Hotels consistently leads the market by exceeding operational, financial, and guest service expectations. Their commitment to excellence in hospitality is reflected not only in the quality and management of their hotels but also in their dedication to fostering a positive and growth-oriented environment for their associates.
The company takes pride in its philosophy of 'Growing People,' believing that their associates are the h... Show More
The company takes pride in its philosophy of 'Growing People,' believing that their associates are the h... Show More
Job Requirements
- Be self-motivated and able to work independently
- Strong work ethic and desire to succeed
- Knowledge of MSI operating system a plus
- Must be flexible and able to work split or fill-in shifts
- Clean background check
- Reliable transportation
- Minimum of two years hotel front desk supervisory experience or four plus years hotel front desk operations
- Must possess solid basic accounting and math skills
- Comfortable with computers
- Excellent customer service and communication skills
- Minimum associates degree
Job Qualifications
- Minimum associates degree
- Minimum two years hotel front desk supervisory experience or four plus years hotel front desk operations experience
- Solid basic accounting and math skills
- Comfort with computers
- Excellent customer service and communication skills
Job Duties
- Manage all operations of the front desk and guest services including staff training, meetings and shift scheduling
- Tend to customer complaints and queries in a pleasant and levelheaded manner
- Maintain working relationships and communicate with all departments
- Verify accurate room status information is maintained and properly communicated
- Update group information, maintain, monitor and prepare group requirements
- Work within the allocated budget for the front office
- Enforce all cash-handling and credit policies
- Uphold the hotel’s commitment to hospitality
- Maximize room revenue and occupancy by reviewing status daily and monitoring credit reports
- Ensure employees are attentive, friendly, helpful and courteous to guests, managers and other employees
- Maintain required pars for all front office and stationary supplies
- Monitor guest service scores daily
- Be knowledgeable of hotel property and in-house events
- Be aware of area events and businesses
- Work all aspects of the front office, reservations system, PBX, check-in and check-out procedures
- Provide guests with information about hotel policies and amenities
- Manage the Preventative Maintenance program ensuring paperwork is submitted on time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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