Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career development opportunities
Job Description
Dave's Hot Chicken is a popular fast-casual restaurant brand that was created by close friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. Originating from a humble parking lot stand in East Hollywood, the restaurant has grown rapidly due to its unique and crave-worthy style of Nashville hot chicken. Known for its perfectly juicy and tender chicken pieces, each seasoned with Dave's own special blend of spices ranging from mild to the extremely spicy "The Reaper," the brand has garnered a cult following and widespread acclaim across the U.S. and Canada. The success story began with just $900 and... Show More
Job Requirements
- Current student or high school diploma/GED preferred
- Must be at least 18 years old and fluent in English
- Previous Assistant Manager/Shift Leader experience
- Certified in all stations as a Shift Leader following the DHC Training Program
- Flexibility to work nights, weekends, holidays, opening and closing shifts
- Ability to stand for long periods of time and work in a fast-paced environment
- Ability to bend and stoop and lift 50 - 75 lbs. comfortably
- Ability to work in close quarters and around heat
- Positive attitude while conducting any and all duties
- Commitment to Guest satisfaction
- Looks at Restaurant Operations from a Guest’s point of view
- Effective communicator with co-workers and the Restaurant Management Team
- Excellent organization, planning, time management, delegation, and problem-solving skills
- Strong attention to detail and ability to multitask
- Confident, proactive, and willing to take on challenges
Job Qualifications
- High school diploma or equivalent
- Proven leadership experience in restaurant management or as a shift leader
- Comprehensive knowledge of food safety and sanitation standards
- Ability to manage schedules and team productivity
- Strong interpersonal and communication skills
- Experience with cash handling and balancing
- Ability to train and mentor team members
- Familiarity with inventory management and ordering processes
- Problem-solving capability and conflict resolution skills
- Understanding of operational policies and procedures
Job Duties
- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination
- Communicate to their immediate Supervisor when additional training guidance and practice is needed
- Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
- Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
- Assign duties to specific Team Members based on role and skill level
- Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
- Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
- Ensure Assistant Managers, Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
- Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
- Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
- Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
- Are performance-oriented and performance-driven
- understand performance expectations and are aware of performance results
- Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale
- Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues
- Train new and current Team Members
- Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
- Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader
- Complete all required administrative duties and daily paperwork including required checklists
- Manage purchasing, inventory, maintenance, and other operational functions
- Develop strategies for better workplace efficiency and goal achievement
- Ensure all required administrative duties and daily paperwork including required checklists are completed
- Ensure Restaurant is opened and closed according to DHC Policy
- Establish an environment of trust to ensure honest, open, and direct communication
- Role model and set a positive example for the entire team in all aspects of business and personnel practices
- Follow all company guidelines for food and cash controls
- follow all cost control guidelines to maintain and minimize restaurant costs
- properly uses all products, supplies, and equipment facilities
- Communicate effectively with Assistant Managers, Shift Leaders, Team Members and to resolve any interpersonal issues as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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