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Assistant General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Disability Coverage
Life insurance
401(k) with employer match
hotel discounts
Career growth opportunities
paid volunteer time
Lifestyle discount
Job Description
Naples Hotel Group is a well-established family-owned hospitality company known for its strong commitment to character, quality, and genuine relationships. Focused on creating an environment where associates work collaboratively, serve each other, guests, partners, and the community with kindness and respect, Naples Hotel Group prides itself on fostering a tight-knit culture that encourages personal development and career advancement. The company specializes in providing high-quality hotel experiences and operates with dedication to operational excellence, guest satisfaction, and associate engagement. Through its leadership and inclusive work culture, Naples Hotel Group ensures that everyone’s voice is heard and that there are ample growth... Show More
Job Requirements
- Bachelor’s degree or equivalent work experience
- minimum 2 years in leadership hospitality role
- at least 3 years supervisory hotel experience
- proficiency in property management systems and Microsoft Office
- valid driver’s license and transportation
- flexible schedule including evenings, weekends and holidays
- ability to lift, push, pull or carry up to 50 pounds
- capacity to move throughout hotel areas including guest rooms, public and back-of-house spaces
- ability to sit, stand, walk, bend, stretch, climb stairs and reach
- ability to perform repetitive tasks with hands and wrists
- visual acuity for reports and guest interactions
- ability to work in fast-paced and high-pressure environment
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business, or related field
- minimum 2 years experience in a front office manager, assistant general manager or equivalent leadership role
- at least 3 years hotel experience in supervisory capacity with knowledge in front desk, housekeeping, and F&B operations
- preferred brand experience with Hilton, Marriott or comparable full-service hotels
- proven leadership skills with ability to resolve conflict and maintain guest service excellence
- strong interpersonal and communication skills
- highly organized with ability to manage multiple priorities
- proficient in property management systems such as Opera, OnQ, FOSSE and Microsoft Office Suite
- valid driver’s license and reliable transportation
- ability to work flexible schedule including evenings, weekends, and holidays
Job Duties
- Conduct daily property walks to ensure cleanliness and guest readiness
- oversee daily hotel operations in partnership with General Manager ensuring adherence to brand standards
- hire, onboard, train, and coach associates to build a service-driven team
- monitor team member performance including conducting reviews and delivering corrective actions
- perform basic accounting including accounts payable and receivable, bank deposits, petty cash, and night audit oversight
- handle human resources responsibilities such as recruitment support, associate relations, leave tracking, and compliance
- create and maintain employee schedules ensuring adequate staffing and alignment with labor budgets
- foster open communication among departments through meetings and updates
- promote a culture of accountability, service excellence, and teamwork
- coordinate with sales and revenue teams to implement rate and revenue strategies
- build and maintain strong relationships with guests, vendors, and community partners while addressing escalated concerns
- monitor and maintain online reputation through responses to guest reviews
- ensure compliance with safety, security, and emergency protocols including OSHA standards and confidentiality
- ensure professional appearance and adherence to grooming standards
- respond promptly to all internal and external communications
- participate in or lead department head meetings and serve as acting General Manager in their absence
- follow all company policies, procedures, brand standards and complete safety training
- undertake additional responsibilities as needed to meet business demands
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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