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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,000.00 - $67,000.00
Work Schedule
Weekend Shifts
Benefits
Paid training
Health Insurance
Dental Insurance
Vision Insurance
Paid Maternity Leave
401k Match
Tuition Reimbursement
Service discount
Referral Bonus
Frequent Contests
Career advancement opportunities
Job Description
Victra is the largest Verizon authorized retailer in the United States, known for providing exceptional customer service and offering a wide range of wireless products and services. With a focus on innovation, collaboration, and integrity, Victra has built a reputation as a leader in the wireless retail industry. The company fosters a vibrant and inclusive culture where employees are encouraged to grow professionally and personally. As part of VNation, Victra offers employees a supportive work environment that celebrates success and invests in career development and continuous learning. Benefits such as premium health insurance, tuition reimbursement, and career advancement opportunities make... Show More
Job Requirements
- High school diploma or GED
- One or more years of customer service experience, preferably in retail or sales
- 1-2 years of customer service or leadership experience
- Management experience in commissions-based sales
- Proven ability to meet sales goals
- Ability to balance multiple priorities
- Experience setting goals and evaluating team performance
- Basic interviewing skills
- Background in retail, restaurant, or wireless customer service preferred
- Willingness to work flexible hours including evenings and holidays
- Must be at least 18 years old
- Must be legally authorized to work in the United States
Job Qualifications
- High school diploma or GED
- One or more years of customer service, preferably in a retail or sales environment
- 1-2 years of experience in a Customer Service or leadership role
- Management experience in a commissions-based sales environment
- Proven track record of achieving challenging team and individual sales goals
- Ability to set goals, evaluate performance, and develop a high performing team
- Basic interview skills and enhanced staffing knowledge
- Background in customer service within the retail, restaurant, or wireless industry preferred
- Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
- At least 18 years of age
- Legally authorized to work in the United States
Job Duties
- Leading your team by resolving customer issues and assisting with customer transactions
- Taking direction from store leader on day-to-day operations
- Setting and sharing daily/weekly/monthly goals with sales teams
- Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic
- Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
- Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
- Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store
- Leading store merchandising and planogram compliance in accordance with company expectations
- Completing store opening and closing activities
- Collective responsibility on attaining store targets daily/weekly/monthly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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