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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $13.50 - $20.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its expansive portfolio and innovative approach to the hotel industry. Managing over $15 billion in assets, Highgate’s operations span more than 400 hotels globally across North America, Europe, the Caribbean, and Latin America. With a strong 30-year track record, Highgate has established itself as a forward-thinking leader, integrating contemporary programming and digital strategies into its diverse collection of lifestyle and legacy hotel brands, along with independent hotels and resorts. The company’s expertise spans the entire property lifecycle, including planning, development, recapitalization, and disposition, offering comprehensive guidance... Show More
Job Requirements
- at least 5-6 years progressive experience in a hotel
- bachelor’s degree preferred
- ability to work long hours
- strong communication skills
- effective listening and problem-solving ability
- multitask and prioritize departmental functions
- attend required meetings and trainings
- participate in management coverage
- maintain regular attendance
- maintain personal grooming standards
- comply with company safety and operational regulations
- problem identification and solution skills
- confidentiality maintenance
- ability to perform light physical work
- perform management duties as assigned
Job Qualifications
- at least 5-6 years progressive experience in a hotel
- bachelor’s degree preferred
- ability to work long hours
- maintain a warm and friendly demeanor
- effective verbal and written communication skills with all levels of employees and guests
- strong listening and problem-solving skills
- ability to multitask and prioritize departmental functions
- approach all encounters in a friendly and service-oriented manner
- attend all required meetings and trainings
- participate in management on duty coverage
- maintain regular attendance and comply with scheduling needs
- maintain high standards of personal appearance and grooming
- comply with company standards and regulations
- identify problem areas and assist in solutions
- effective in handling problems proactively
- able to understand complex information and data
- maintain confidentiality
- perform light physical work as required
- perform other duties as assigned
Job Duties
- play a pivotal role in hotel sales efforts including calling on top ten accounts and meeting clients
- tour the operating departments daily and make adjustments via department heads
- conduct weekly staff meetings and training sessions
- meet all financial review dates and corporate programs timely
- hold monthly financial review with department managers and supervisors
- ensure department heads maintain budgeted productivity levels and accounting procedures
- develop managers for future advancement through training programs
- participate in required management on duty coverage
- maintain contact with management trainees
- adhere to all Highgate Hotel policies and train new managers
- oversee and assist in the budget process
- ensure training in service standards in each department
- assist in creating a positive team environment focusing on guest experience
- inspect rooms regularly with housekeeping and engineering
- ensure complete processing of invoices daily
- ensure timely submission of financial documents
- maintain cleanliness and maintenance through inspections
- ensure employees are attentive and courteous to guests and staff
- forecast monthly financial position including revenues and expenses
- conduct management interviews and hiring procedures
- interview all prospective final candidates for management positions
- perform Executive Committee performance appraisals
- motivate, coach, and discipline management personnel
- perform duties requested by Vice President or Regional Director
- ensure fair and equitable treatment of employees
- meet clients on property and assist in sales
- be present in public areas during peak times
- ensure hotel safe security procedures and audits
- conduct monthly credit meetings and enforce credit policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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