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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $20.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with a portfolio that exceeds $15 billion in assets under management. The company operates more than 400 hotels worldwide, spanning across North America, Europe, the Caribbean, and Latin America. Known for its innovation in the hospitality sector over the past three decades, Highgate Hotels offers expert services throughout every stage of property management — from initial planning and development to recapitalization and disposition. The company's approach incorporates bespoke lifestyle hotel brands, legacy brands, and unique independent hotels and resorts. Their properties are distinguished by contemporary programs and cutting-edge... Show More
Job Requirements
- Education level appropriate to the position
- Minimum 5-6 years relevant progressive hotel experience
- Effective communication skills
- Ability to multitask and prioritize
- Strong interpersonal skills and service orientation
- Compliance with scheduling and attendance policies
- Maintenance of personal appearance standards
- Problem solving and analytical skills
- Ability to maintain confidentiality
- Physical ability to perform light work
- Willingness to work long hours as necessary
- Participation in required meetings and duties
- Flexibility to perform diverse job functions
Job Qualifications
- At least 5-6 years progressive experience in hotel management
- Bachelor’s degree preferred
- Ability to work long hours as needed
- Warm and friendly demeanor
- Effective verbal and written communication skills with employees and guests
- Skilled at listening, understanding, and clarifying concerns
- Ability to multitask and prioritize departmental functions
- Service oriented attitude towards guests and employees
- Attendance at required hotel meetings and training
- Participation in management on duty coverage
- Adherence to hotel appearance and grooming standards
- Compliance with hotel operational standards and safety regulations
- Problem solving with anticipation and prevention
- Ability to analyze complex information to meet objectives
- Commitment to confidentiality of information
- Capable of light physical work involving lifting up to 20 pounds
- Willingness to perform other duties as assigned by management
Job Duties
- Plays a pivotal role in hotel sales efforts including calling on top accounts and hosting events
- Tours operating departments daily and makes necessary adjustments via department heads
- Conducts weekly staff meetings and training sessions following Highgate standards
- Meets all financial review dates and corporate program requirements timely
- Holds monthly financial review meetings with department managers and supervisors
- Ensures budgeted productivity levels and proper accounting procedures by department heads
- Develops managers through competency training and corporate sponsored programs
- Participates in required management on duty (M.O.D.) coverage
- Maintains contact and monitors management trainee development
- Adheres to and enforces Highgate policies and procedures
- Assists in hotel budget process
- Ensures service standards training compliance across departments
- Cultivates a positive team environment focused on guest satisfaction
- Conducts regular inspections of rooms with Housekeeping Manager and Property Engineer
- Processes invoices daily through accounts payable
- Submits financial documents monthly to Corporate Office
- Maintains cleanliness and property maintenance via inspections and preventive programs
- Ensures employee attentiveness and courteous interactions with guests and staff
- Forecasts monthly hotel financial position and analyzes data for accuracy
- Conducts management interviews and adheres to hiring standards
- Performs Executive Committee performance appraisals and monitors compliance
- Provides motivation, coaching, counseling, and discipline for management personnel
- Performs additional duties as assigned by higher management
- Guarantees fair and equitable treatment for all employees
- Engages with clients on-property to support sales efforts
- Greets guests during peak times and offers assistance
- Maintains hotel safe security and monthly audits
- Conducts monthly credit meetings and enforces credit policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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