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Assistant General Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $120,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Job Description
HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences through its well-managed and service-oriented hotel properties. With a commitment to excellence and a strong core value system expressed through People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, HHM Hotels prides itself on fostering a professional and supportive workplace. Managed by HHM Hotels, this position offers a promising career path within the hospitality industry, providing opportunities for growth from Assistant General Manager to General Manager, Area General Manager, and eventually Regional Director of Operations.
The Assistant General Manager at HHM... Show More
The Assistant General Manager at HHM... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Ability to work varied schedules including holidays, weekends and alternate shifts
- Physical ability to stand for extended periods, lift up to 25 pounds, walk, push, bend, reach, stoop, kneel, or crouch
- Strong problem-solving skills
- Effective communication abilities
- Commitment to workplace safety and adherence to OSHA and MSDS standards
Job Qualifications
- Associate or bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Ability to analyze reports and budgets
- Familiarity with internal audit and safety standards
- Experience in guest service management
- Knowledge of payroll and accounting procedures
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax
- Coordinate with the corporate accounting department to oversee payroll functions
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Serve on the hotel’s safety committee
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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