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Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.75 - $24.25
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Work Schedule

Standard Hours
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Benefits

competitive salary
Annual review
401k program with company match
Additional benefits

Job Description

Arbor Lodging is a prominent hotel investment and management company renowned for its expanding portfolio of hotels across the United States, Mexico, and the Caribbean. With a reputation built on trust and excellence, Arbor Lodging manages a diverse range of properties and has the privilege of being an approved manager for esteemed hotel brands including Marriott, Hilton, Hyatt, and IHG. The company prides itself on a service ethos that is both proactive and holistic, dedicated to fostering an environment where every guest feels genuinely welcomed and supported during each interaction. Rooted in a culture that values people, data-driven decision-making, and... Show More

Job Requirements

  • Minimum 2-year degree
  • Experience in a similar leadership role
  • Leadership ability to be a role model
  • Knowledge of hotel management disciplines
  • Strong problem-solving skills
  • Physical ability to lift up to 40 lbs
  • Ability to bend, reach, or lift as required
  • Commitment to meeting guest service goals
  • Maintain market share

Job Qualifications

  • Be a leader and role model to all associates
  • Degree required - minimum 2-year degree
  • Experience in similar leadership role required
  • Ensure goals are met for all guest service-related measures
  • Maintains market share at natural rank or higher
  • Possess advanced knowledge of hotel management principles and practices including people management and problem-solving
  • Ability to lift up to 40 lbs with or without accommodation
  • Ability to bend, reach, or lift as required

Job Duties

  • Manages financial components of operations
  • Assists General Manager in day-to-day operations of the hotel
  • Maximizes financial performance and upholds quality standards of food and beverage and rooms departments
  • Maximizes room revenue by anticipating market shifts, developing and monitoring annual business and marketing plans, participating in sales and marketing efforts
  • Assists with the development of a business plan and budget defining operational goals and profitability
  • Builds relationships with guests and monitors satisfaction levels
  • Coordinates capital improvement projects to maintain and upgrade quality standards and property image
  • Manages and monitors the property P&L and provides explanations for variances
  • Understands and applies accounting principles and ensures compliance by the property Controller
  • Assists with selection, training, counseling, and motivating hourly associates
  • Monitors departmental budgets and participates in expense budget development
  • Implements revenue programs to meet room occupancy, average daily rate, and RevPAR goals
  • Balances hotel books at period end and prepares audit reports
  • Manages vendor services and pricing
  • Maintains key control program
  • Ensures security of property and guests
  • Facilitates departmental communication through meetings and logs
  • Performs additional duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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