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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
employee discount
Job Description
Cinepolis USA is a leading luxury cinema exhibitor that offers an enhanced movie-going experience through its distinct theater concepts, including "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Headquartered in Dallas, Texas, the company operates 26 luxury and premium theaters across several states, including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ongoing plans for expansion. As a part of Cinepolis International, the largest movie theater exhibitor worldwide, Cinepolis USA is committed to innovation, hospitality, and delivering outstanding cinematic experiences globally.
As a member of the Cinepolis team, employees are highly valued and enjoy numerous perks suc... Show More
As a member of the Cinepolis team, employees are highly valued and enjoy numerous perks suc... Show More
Job Requirements
- bachelor's degree preferred
- 3-5 years management experience in entertainment or restaurant industry
- servsafe, food handlers, and alcohol certification
- availability to work holidays, nights, and weekends
- standing, walking, lifting, twisting, bending and traversing stairs frequently
- able to lift 25 to 50 pounds occasionally with assistance
- flexible schedule up to 50 hours per week
- strong communication and leadership skills
- ability to manage multiple tasks and personnel
- customer-focused mindset
- knowledge of restaurant operations and inventory management
Job Qualifications
- bachelor's degree in hospitality, management or related field preferred
- 3-5 years of management experience in high-volume entertainment and/or restaurant, with a strong emphasis on food and beverage experience
- full-service background, have restaurant knowledge, including inventory and operations
- servsafe, food handlers, and alcohol certification required
- availability to work during holidays, nights, and weekends with increased hours during peak times
- proven leadership and motivational skills
- displays a professional appearance and is a positive role model within the restaurant and support office
- strong written and verbal communication skills
- strong decision-making skills
- equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
- high guest satisfaction expectations and focus
- resourceful problem-solving skills
- self-motivated and results-driven
- strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
- holds self and others accountable to consistently maintain high-performance standards
Job Duties
- assists the general manager in hiring hourly and exempt staff
- provides on-the-job training, feedback, and coaching sessions
- ensures employee adherence to company policies and procedures in partnership with hrbp
- supervise the day-to-day activities of multiple hourly staff members
- maximizes retention by conducting coaching and development sessions through engagement and feedback sessions
- enforce cinepolis values to other employees
- attend and participate in regional and head office meetings and training
- assigns work tasks and activities, prepares weekly schedules through hotschedules, and ensure all shifts are covered
- assists the general manager with the implementation and follow-through on company initiatives
- partner with the general manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes
- conducts daily pre-shift take one meetings and delivers team sales goals and current promotions
- manages and supervises the in-seat dining process and guest experience
- partner with the regional projectionist on film ingestion, maintenance, transferring, building of playlist in the lms, and resolving any system issues
- ensures a safe clean environment for employees and guests to reduce the risk of incident, injury, and food handling related issues by following company policy of pre-and operative cleaning
- practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do, and leaving the guest with a positive experience portraying a positive company image
- assists with implementing smart plans based on guest feedback for met promoter scores, and guest satisfaction
- proactively addresses guest service complaints and feedback through customer service platforms
- ensures sales and revenue maximizations by managing selling techniques, sales audits sales, and assisting with dynamic showtime management and maximizing box office revenue
- assists with employee's schedule so it is well balanced according to labor budgets and business needs, financially feasible, and guest satisfaction driven
- responsible for following company financial and cash management processes and policies
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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