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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $23.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Employee Discounts
Professional development opportunities
401(k)
Job Description
Urban Air Adventure Parks is the premier indoor adventure park brand and a leader in location-based entertainment. Founded in Dallas, this dynamic company pioneered the indoor adventure park concept and has grown to become the largest adventure park operator in the world. Urban Air's mission is to provide kids and families with an exciting environment that inspires fun, encourages aiming higher, and supports achieving goals that may have once seemed impossible. With a commitment to exceptional guest experiences and a strong company culture known as Activating Awesome, Urban Air continuously innovates to maintain its position as a market leader in... Show More
Job Requirements
- Experience in hospitality is a must
- 3+ years supervisory or management experience
- Ability to pass a thorough background check
- Willingness to work weekends, evenings and holidays
- Must have regular and predictable attendance
- Ability to work in noisy, fast-paced environment with distracting conditions
- Ability to move about facility and stand for long periods
- Ability to lift and carry up to 30 pounds
- Ability to read and write handwritten notes
- Physical capability to perform essential functions
- CPR/First Aid Certification preferred
Job Qualifications
- Experience in hospitality, including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years' supervisory or management experience
- Ability to pass a thorough background check
- CPR/First Aid Certification preferred
- Brand ambassador and culture champion
- Demonstrated ability to develop team members in areas of responsibility
- Professional, energetic, self-motivated with a positive attitude
- Proficient with Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct
- Ability to enthusiastically interact with others
- Adaptability and flexibility
- Strong communication skills, both written and verbal
- Willingness to learn and adapt to changes
- Ability to establish working relationships with employees, management, and vendors
- Good judgment in decision-making
- Appreciation for diversity
- Willingness to work weekends, evenings, and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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