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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $25.25
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
Converge Hospitality is a dynamic and thriving company known for its commitment to excellence in the hospitality industry. As a respected and growing hospitality group, Converge Hospitality manages a portfolio of branded hotels with a strong focus on delivering exceptional guest experiences while maintaining operational efficiency and profitability. The company emphasizes fostering a positive culture, both among its team members and within the community, with a dedication to upholding brand standards and driving meaningful connections locally. Converge Hospitality is recognized for cultivating a supportive work environment that encourages growth, professional development, and a collaborative team spirit.
The Assistant General... Show More
The Assistant General... Show More
Job Requirements
- education in hospitality management or related field preferred
- previous experience in hotel management or similar role
- demonstrated leadership and team management skills
- strong communication and interpersonal abilities
- proficiency with computer and brand operating systems
- ability to work flexible schedules including nights, weekends, and holidays
- commitment to uphold company standards, policies and guest service excellence
- ability to comply with federal, state, and local laws and regulations
- physical and mental ability to perform essential job functions
- valid work authorization
Job Qualifications
- advanced knowledge of hospitality industry and business management
- proficient English speaking, reading, writing and comprehension
- ability to speak other languages beneficial
- proficiency in communication skills
- ability to work independently and as part of a team
- proficient computer skills including MS Office and brand operating systems
- leadership and role modeling abilities
- knowledge of budget development and financial analysis
- fair and consistent team member performance evaluation
- decision-making skills with general policies as guidance
- analytical skills to improve practices
- ability to work in fast-paced environments
- strong organizational and multitasking skills
- knowledge of sales process, client base and market knowledge
- understanding of revenue management and business forecasting
Job Duties
- Drive Converge Hospitality culture personifying it in daily interactions with both guests and associates
- lead operations of housekeeping, maintenance, sales, and front desk to maximize financial performance and guest satisfaction while upholding brand standards
- ensure all departments are profitable and maintain strong working relationships
- delegate authority and assign responsibility to managers and supervisors and supervise departmental work activities
- ensure direct report staff receive proper training including safety and standard operating procedures
- conduct regular department meetings
- manage human resources functions by controlling turnover, motivating employees, focusing on development and retention
- provide mentoring, coaching and feedback for conflict management and performance improvement
- manage sourcing, interviewing, onboarding, culture training and ongoing team development
- respond to guest requests and complaints timely and appropriately
- assist in creating and ensuring a strategic business plan that defines operational goals and profitability
- participate in sales efforts and interact with external stakeholders including clients, community leaders and suppliers
- assist General Manager with budget, forecasting and P&L critique
- maintain professional image
- follow company policies and communicate them effectively
- operate in accordance with all federal, state, and local laws
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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