Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $23.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Training and Development
Job Description
Urban Air Adventure Parks is a leading indoor adventure park and the market leader in location-based entertainment. Founded and headquartered in Dallas, Texas, Urban Air has pioneered the indoor adventure concept and rapidly grown to become the largest operator of adventure parks globally. The company is dedicated to providing a thrilling and safe environment where kids and families can have fun, be active, and aim higher to achieve more than they ever thought possible. Urban Air combines state-of-the-art attractions, engaging entertainment options, and an immersive atmosphere to deliver a unique experience that caters to all ages. Urban Air Knoxville exemplifies these values and serves as a community hub where guests can gather to enjoy exciting activities, celebrate milestones, and build lasting memories.
The role of Assistant General Manager at Urban Air Knoxville is vital in ensuring that the park operates smoothly while maintaining a positive and productive workplace culture. This full-time leadership position demands a motivated, energetic, and results-driven individual who can inspire the team and uphold the company's core value of activating awesome. The Assistant General Manager will provide overall leadership, supervision, and direction on operational standards and strategic initiatives to drive business success. This position requires fostering a customer-centric environment that emphasizes exceptional service, safety, and quality.
Responsibilities include cultivating a team environment where staff perform consistently at a high level through hiring, coaching, training, and discipline. Scheduling and staffing management are essential to maintaining optimal coverage that meets guest needs and maximizes customer satisfaction. The Assistant General Manager leads and influences employees by leveraging individual strengths and providing development opportunities for advancement. They ensure compliance with employee recognition programs and manage operational facets such as inventory control, expense management, entertainment, food and beverage services, attractions, and property inspections.
Safety and security are paramount, and the Assistant General Manager helps maintain a clean, safe environment for guests and staff. The role involves continuous improvement in operational execution by adhering to Urban Air’s established standards and philosophies. Flexibility is essential, as the position may require working weekends, evenings, and holidays in a fast-paced, noisy setting. Candidates must demonstrate professional conduct and grooming, strong communication skills, adaptability, and the ability to build working relationships across all levels of the organization.
This position offers an exciting opportunity to join a thriving entertainment company that values inclusivity, employee development, and innovative leadership. Urban Air Knoxville is an equal opportunity employer committed to cultivating a diverse workforce. If you’re a motivated leader with hospitality experience looking to make a significant impact in a dynamic and rewarding environment, this role as Assistant General Manager at Urban Air Knoxville could be your ideal next career step.
The role of Assistant General Manager at Urban Air Knoxville is vital in ensuring that the park operates smoothly while maintaining a positive and productive workplace culture. This full-time leadership position demands a motivated, energetic, and results-driven individual who can inspire the team and uphold the company's core value of activating awesome. The Assistant General Manager will provide overall leadership, supervision, and direction on operational standards and strategic initiatives to drive business success. This position requires fostering a customer-centric environment that emphasizes exceptional service, safety, and quality.
Responsibilities include cultivating a team environment where staff perform consistently at a high level through hiring, coaching, training, and discipline. Scheduling and staffing management are essential to maintaining optimal coverage that meets guest needs and maximizes customer satisfaction. The Assistant General Manager leads and influences employees by leveraging individual strengths and providing development opportunities for advancement. They ensure compliance with employee recognition programs and manage operational facets such as inventory control, expense management, entertainment, food and beverage services, attractions, and property inspections.
Safety and security are paramount, and the Assistant General Manager helps maintain a clean, safe environment for guests and staff. The role involves continuous improvement in operational execution by adhering to Urban Air’s established standards and philosophies. Flexibility is essential, as the position may require working weekends, evenings, and holidays in a fast-paced, noisy setting. Candidates must demonstrate professional conduct and grooming, strong communication skills, adaptability, and the ability to build working relationships across all levels of the organization.
This position offers an exciting opportunity to join a thriving entertainment company that values inclusivity, employee development, and innovative leadership. Urban Air Knoxville is an equal opportunity employer committed to cultivating a diverse workforce. If you’re a motivated leader with hospitality experience looking to make a significant impact in a dynamic and rewarding environment, this role as Assistant General Manager at Urban Air Knoxville could be your ideal next career step.
Job Requirements
- Experience in hospitality is a must
- 3+ years supervisory or management experience required
- Ability to pass a thorough background check
- Willingness to work weekends, evenings and holidays
- Ability to lift and carry up to 30 pounds
- Ability to stand and move about the facility for long periods
- Ability to work in a noisy, fast-paced environment
- Must have regular and predictable attendance
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- We work when others play! Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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