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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,000.00 - $67,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid training
Health Insurance
Dental Insurance
Vision Insurance
Paid Maternity Leave
401k Match
Tuition Reimbursement
Employee Discounts
Referral Bonus
Frequent Contests
Career advancement opportunities
Job Description
Victra is the largest Verizon authorized retailer in the United States, known for delivering exceptional wireless products and services to its customers. As a rapidly growing company within the retail wireless industry, Victra is focused on creating outstanding customer experiences while supporting and empowering its employees. The company prides itself on its core values of Performance, Collaboration, Integrity, Innovation, and Celebration, cultivating an inclusive culture and fun work environment where every team member is valued and given the opportunity to grow.
The role of Assistant General Manager at Victra is vital in driving store success and providing an unmatched in-sto... Show More
The role of Assistant General Manager at Victra is vital in driving store success and providing an unmatched in-sto... Show More
Job Requirements
- Background in customer service within the retail, restaurant, or wireless industry preferred
- 1-2 years of experience in a customer service or leadership role
- Management experience in a commissions-based sales environment
- Proven track record of achieving challenging team and individual sales goals
- Balanced multiple opposing priorities in a multifaceted environment
- Set goals, evaluated performance, and developed a high performing team
- Basic interview skills and enhanced staffing knowledge
- High school diploma or GED
- One or more years of customer service, preferably in a retail or sales environment
- Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
- At least 18 years of age
- Legally authorized to work in the United States
Job Qualifications
- High school diploma or GED
- One or more years of customer service, preferably in a retail or sales environment
- 1-2 years of experience in a customer service or leadership role
- Management experience in a commissions-based sales environment
- Proven track record of achieving challenging team and individual sales goals
- Basic interview skills and enhanced staffing knowledge
- Ability to set goals, evaluate performance, and develop a high performing team
Job Duties
- Leading your team by resolving customer issues and assisting with customer transactions
- Taking direction from store leader on day-to-day operations
- Setting and sharing daily/weekly/monthly goals with sales teams
- Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic
- Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
- Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
- Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store
- Leading store merchandising and planogram compliance in accordance with company expectations
- Completing store opening and closing activities
- Collective responsibility on attaining store targets daily/weekly/monthly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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