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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access
Job Description
WoodSpring Suites in Gastonia, NC, is a part of Hotel Management & Consulting, a reputed company dedicated to providing exceptional hospitality services. WoodSpring Suites is known for its extended stay accommodations, targeting travelers who require affordable, comfortable, and convenient lodging options for longer durations. The hotel holds a distinguished position in the hospitality industry, providing travelers with a home-like environment blended with modern amenities. They emphasize a welcoming atmosphere and quality service, tailored to meet the needs of business travelers, relocating families, and anyone in need of extended lodging. The company prides itself on maintaining high operational standards, fostering a... Show More
Job Requirements
- Ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
- ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs
- at least 1 year of experience in hotel leadership roles
- basic proficiency with hotel management software and tools
- strong interpersonal and communication skills
- capacity to handle guest relations and team management under pressure
- flexible availability to cover shifts and respond to emergencies
Job Qualifications
- Minimum of 1 years experience in hotel leadership, including front desk and back-of-house operations
- proficient computer skills
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Duties
- Train and provide guidance to staff
- discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- provide hands-on support and guidance to ensure the team achieves outstanding results
- post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- monitor and follow up on guest feedback and concerns
- assign rooms to be cleaned by housekeeping and aide General Manager in inspecting rooms
- manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- lead in-house guest sales and marketing initiatives to increase occupancy
- assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- know and follow property emergency procedures and ensure the security needs of the property and guests are met
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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