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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $23.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
training programs
Retirement Plan
flexible schedule
Job Description
Urban Air Adventure Parks is recognized as the leading indoor adventure park operator worldwide, specializing in location-based entertainment that captivates families and kids through active and engaging experiences. Headquartered in Dallas, Urban Air pioneered the concept of indoor adventure parks, setting industry standards for safety, innovation, and guest satisfaction. With numerous locations across the country, Urban Air focuses on providing a diverse range of attractions including trampolines, climbing walls, obstacle courses, and immersive entertainment venues that combine fun and fitness. Their mission is to foster an environment where kids can challenge themselves, build confidence, and enjoy healthy, active play in... Show More
Job Requirements
- Education or relevant hospitality experience
- 3+ years supervisory or management experience
- Ability to pass a thorough background check
- Ability to work weekends, evenings, and holidays
- CPR/First Aid Certification preferred
- Ability to stand for long periods and move throughout the facility
- Ability to lift and carry up to 30 pounds
- Effective communication skills
- Positive attitude and motivation skills
- Computer proficiency in Microsoft Office
- Ability to work in a noisy, fast-paced environment
- Regular and predictable attendance
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years' supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- We work when others play! Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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