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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $24.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
The hiring establishment is a dynamic and customer-focused hospitality venue, specializing in delivering exceptional bar and beverage service to a diverse clientele. Recognized for its commitment to quality and outstanding customer experiences, this establishment thrives on maintaining high standards in product quality, staff professionalism, and customer satisfaction. The company operates in a fast-paced, high-volume environment that demands excellence in both service delivery and operational efficiency. As a leading venue in the industry, the company prioritizes ongoing staff development, innovation in service techniques, and adherence to strict operational protocols to ensure each guest enjoys a memorable visit.
The position o... Show More
The position o... Show More
Job Requirements
- Must be at least 18 years of age
- minimum 1 year of customer service experience
Job Qualifications
- Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed
- ability to manage a fast-paced, high-volume, clean, customer-focused store
- excellent communication skills to connect effectively with customers and co-workers
- ability to use a PC
- strong time-management skills
- ability to multi-task, prioritize, and organize
- excellent leadership and organizational skills with attention to detail
- proven track record of exceptional customer service
Job Duties
- Train, coach, and develop crew members and team leaders
- delegate tasks to team and provide follow-up
- hold team accountable for their performance
- provide coaching and counseling as needed
- contribute to the hiring of crew members
- ensure team provides fast, friendly, and accurate service
- effectively handle customer issues
- measure customer satisfaction and execute plan to improve both satisfaction and loyalty
- ensure customers are greeted, seated, and taken care within reasonable wait time periods
- ensure product quality, restaurant cleanliness, maintenance and security standards are met
- control cost of goods, variances and inventories within the restaurant
- staff and schedule appropriately to control labor costs
- ensure proper cash handling and deposit procedures are followed
- ensure appropriate inventory and ordering systems are in place
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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