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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Flexible spending account
Disability insurance
401(k) matching
Vision Insurance
Health Insurance
Job Description
NVA Pet Resorts, a subsidiary of National Veterinary Associates (NVA), is one of the largest private owners of veterinary hospitals and pet resorts across North America. Known for its commitment to providing safe, fun, and loving environments for pets, NVA Pet Resorts also focuses on delivering exceptional client experiences along with fostering a supportive work atmosphere for team members. This organization is dedicated to the highest standards of pet care and customer service, operating multiple resorts where pets receive attentive care in a welcoming setting. At NVA Pet Resorts, pets are treated as family, and the culture revolves around passion... Show More
Job Requirements
- High school diploma or equivalent
- 2 to 4 years of customer service experience
- strong communication skills
- proficiency with Microsoft Office and point-of-sale systems
- availability to work evenings and weekends up to 45 to 50 hours per week
- valid driver’s license
- current insurance including comprehensive and collision
- access to a vehicle suitable for pet transport in emergencies
- ability to support and influence workplace change and improvement
Job Qualifications
- High school diploma or equivalent
- 2 to 4 years of customer service experience (leadership experience is a plus)
- strong communication skills and comfort leading teams in a hands-on environment
- proficiency with Microsoft Office and point-of-sale systems
- availability to work up to 45 to 50 hours per week, including evenings and weekends
- valid driver’s license, current insurance (including comprehensive and collision), and a vehicle for transporting pets in emergencies
- ability to support and influence workplace change and improvement
- experience in hospitality, retail, restaurant management, veterinary, or similar service environments is preferred
- bilingual skills are preferred
Job Duties
- Model NVA values and leadership competencies through daily leadership behaviors
- coach and develop shift leads and team members to build capability and confidence
- recognize strong performance and address concerns promptly, fairly, and consistently
- partner with the General Manager to create an engaging workplace culture
- maintain operational excellence across pet care, facility standards, cleanliness, and safety
- lead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results
- ensure effective staffing and shift execution while following scheduling and labor guidelines
- resolve customer concerns with empathy, professionalism, and a solutions mindset
- ensure teams are trained and proficient across all resort tasks and operating standards
- execute daily audits, checklists, and end-of-shift reporting across departments
- support execution of corporate marketing programs and local lead-generation efforts
- help drive proactive lead management and conversion tactics to grow memberships and services
- build relationships with local businesses, community groups, and referral sources
- support digital outreach efforts across social media, website, and email to capture and nurture leads
- track lead activity and results to improve conversion and overall performance
- help implement and execute the resort’s data-driven plan tied to KPIs and budget targets
- review key performance indicators and take action on trends and gaps
- support budgeting, scheduling, and expense management to meet performance expectations
- help develop shift leads’ understanding of performance metrics
- partner with the General Manager on recruiting, hiring, onboarding, and training
- ensure completion of required training and certification programs for all team members
- support performance management through clear expectations, timely feedback, and corrective action when needed
- maintain a pipeline of qualified talent and support strong retention through engagement practices
- address team member concerns in a timely, respectful, and solutions-focused way
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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