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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Daily Pay access
career advancement
Job Description
WoodSpring Suites in Henrico, VA is a part of the Hotel Management & Consulting, Inc. group, a company dedicated to providing exceptional hospitality services through a team of skilled and compassionate professionals. WoodSpring Suites is known for offering extended stay hotel accommodations, catering to both business and leisure travelers seeking comfort and convenience during their visits. The company focuses on a guest-centric approach, ensuring high standards in cleanliness, customer service, and overall guest satisfaction. Operating in the hospitality industry, WoodSpring Suites plays a crucial role in offering affordable, quality lodging options in a welcoming environment. The location in Henrico, VA,... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- At least 1 year of experience in hotel leadership
- Proven ability to manage front desk and back-of-house operations
- Proficient with property management systems (PMS) and other computer applications
- Strong interpersonal and communication skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Capability to perform physical tasks such as lifting up to 50lbs, standing, bending, and twisting for extended periods
- Willingness to cover shifts as needed to maintain operational continuity
Job Qualifications
- Minimum of 1 years experience in hotel leadership, including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
- Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
- Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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