Assistant General Manager

San Mateo, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.50 - $28.50

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

The Midway SF is a dynamic entertainment venue located in San Francisco, renowned for its vibrant atmosphere, cutting-edge events, and dedication to providing exceptional guest experiences. As a leading destination for live music and nightlife, The Midway SF combines innovative programming with a commitment to safety and community engagement. This venue thrives on its ability to host a variety of events, from concerts and immersive shows to unique experiences that captivate diverse audiences. The venue is well-known for its operational excellence and dedication to delivering first-rate hospitality in a fast-paced entertainment environment.

The Assistant General Manager position at The Midway SF plays a pivotal role in supporting the General Manager in managing the daily operations of the venue. This leadership role demands a versatile and proactive leader who can effectively collaborate across multiple departments including operations, production, talent coordination, marketing, and logistics. The Assistant General Manager ensures seamless integration of these functions to foster growth and innovation while maintaining the highest standards of safety, guest experience, and operational efficiency.

Within this role, the assistant general manager acts as the senior decision-maker in the absence of the General Manager, overseeing all aspects of event execution, from preparation to completion, guaranteeing compliance with San Francisco regulations and safety protocols. This position emphasizes fostering strong relationships with promoters, talent, city agencies, and community stakeholders, driving initiatives that optimize revenue and uphold the venue's brand reputation.

Responsibilities extend to leading incident response efforts, managing crowd safety, and implementing standard operating procedures that enhance operational workflows. The role also includes financial oversight of bar operations, analyzing event performance metrics to recommend improvements, and supporting budgeting and cost control measures to ensure sustainable growth. The Assistant General Manager drives a culture of professionalism, inclusivity, and high performance, coaching department heads, and setting the tone for a workplace environment aligned with The Midway SF's mission.

Compensation for the Assistant General Manager ranges from $75,000 to $95,000 per year, reflecting the level of responsibility and experience required for this critical position. Overall, this role is ideal for a seasoned professional with over five years of experience in high-volume hospitality or live event operations, who possesses strong leadership skills, operational fluency, and a passion for creating memorable entertainment experiences within a thriving, fast-paced venue.

Job Requirements

Bachelor's degree preferred
5+ years of experience in high-volume hospitality or live event operations
Proven leadership and team management skills
Excellent communication abilities
Knowledge of San Francisco safety and regulatory standards
Ability to work flexible hours including nights and weekends
Strong problem-solving and decision-making skills

Job Qualifications

5+ years in high-volume hospitality or live event operations
Team leadership experience
Familiarity with Google and Microsoft workspace tools
Strong written and verbal communication skills

Job Duties

Act as General Manager in the GM's absence, providing decisive leadership across all venue operations
Serve as a senior on-site decision-maker, overseeing events from advance through settlement
Own incident response, crowd management escalation, and emergency protocols in alignment with San Francisco nightlife and public safety standards
Lead post-event debriefs and continuous-improvement initiatives across departments
Support the development, refinement, and enforcement of SOPs across box office, bar, production, operations, and security
Implement tools, systems, and workflows that improve operational speed, accuracy, reporting, and compliance
Oversee event specific compliance with San Francisco Fire Department (SFFD), Department of Building Inspection (DBI), Department of Public Health (DPH), Alcoholic Beverage Control (ABC), and noise regulations
Manage and support special event permitting requirements with all city agencies
Coordinate communication and priorities across all departments to ensure alignment and effective execution
Serve as a liaison between internal teams and city agencies when required, ensuring clear documentation and follow-through
Proactively identify regulatory, operational, or neighborhood risks and address them before escalation
Oversee event execution from advance through settlement, ensuring compliance with SF permitting, safety plans, and operational approvals
Ensure timely and accurate show settlements in coordination with finance, production, and promoters
Maintain consistent venue standards regardless of promoter, genre, or event format
Ensure advancing reflects specific requirements for sound, curfews, staffing, and neighborhood considerations
Drive bar profitability through pricing strategy, pour cost controls, inventory management, and compliance-conscious service models
Collaborate on VIP programs, bottle service strategy, ticketing tiers, and upsell initiatives appropriate to SF market demand
Analyze event performance metrics and P&Ls to recommend operational, staffing, or programming improvements
Support sponsor activations and brand integrations that comply with SF permitting and alcohol regulations
Assist with budgeting, forecasting, and financial planning to support sustainable growth and cost control
Serve as the main point of contact between the internal booking team and operations
Oversee advancing standards, artist hospitality, and settlement processes
Ensure consistent execution and professionalism across all promoter and talent relationships
Support new event concepts and partnerships, translating ideas into executable plans
Schedule security and provide training
Set and uphold standards for guest flow, ingress/egress, ADA access, crowd movement, and VIP experience
Address high-level guest issues in real time with discretion and professionalism
Reinforce best-in-class crowd management, safety, and incident response practices
Oversee planning and execution of facility improvements that enhance operations, safety, and guest experience while remaining compliant with SF building and fire codes
Manage staffing, equipment, and vendor resources to ensure readiness and efficient utilization
Coordinate with maintenance and production teams to ensure ongoing compliance with fire life safety and occupancy requirements
Maintain positive relationships with neighbors and community stakeholders through proactive communication
Address concerns related to noise, traffic, egress, and event timing in alignment with SF neighborhood expectations and permit conditions
Support initiatives that position the venue as a responsible and engaged community partner
Set the tone for professionalism, accountability, and excellence across the organization
Support hiring, training, and development of staff and department leads, with emphasis on compliance and guest safety
Coach department heads and identify future leaders
Reinforce values centered on safety, hospitality, inclusivity, and respect
Foster a high-performance, inclusive culture aligned with The Midway SF's mission and brand