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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $28.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
The Midway SF is a dynamic entertainment venue located in San Francisco, renowned for its vibrant atmosphere, cutting-edge events, and dedication to providing exceptional guest experiences. As a leading destination for live music and nightlife, The Midway SF combines innovative programming with a commitment to safety and community engagement. This venue thrives on its ability to host a variety of events, from concerts and immersive shows to unique experiences that captivate diverse audiences. The venue is well-known for its operational excellence and dedication to delivering first-rate hospitality in a fast-paced entertainment environment.
The Assistant General Manager position at ... Show More
The Assistant General Manager position at ... Show More
Job Requirements
- Bachelor's degree preferred
- 5+ years of experience in high-volume hospitality or live event operations
- Proven leadership and team management skills
- Excellent communication abilities
- Knowledge of San Francisco safety and regulatory standards
- Ability to work flexible hours including nights and weekends
- Strong problem-solving and decision-making skills
Job Qualifications
- 5+ years in high-volume hospitality or live event operations
- Team leadership experience
- Familiarity with Google and Microsoft workspace tools
- Strong written and verbal communication skills
Job Duties
- Act as General Manager in the GM's absence, providing decisive leadership across all venue operations
- Serve as a senior on-site decision-maker, overseeing events from advance through settlement
- Own incident response, crowd management escalation, and emergency protocols in alignment with San Francisco nightlife and public safety standards
- Lead post-event debriefs and continuous-improvement initiatives across departments
- Support the development, refinement, and enforcement of SOPs across box office, bar, production, operations, and security
- Implement tools, systems, and workflows that improve operational speed, accuracy, reporting, and compliance
- Oversee event specific compliance with San Francisco Fire Department (SFFD), Department of Building Inspection (DBI), Department of Public Health (DPH), Alcoholic Beverage Control (ABC), and noise regulations
- Manage and support special event permitting requirements with all city agencies
- Coordinate communication and priorities across all departments to ensure alignment and effective execution
- Serve as a liaison between internal teams and city agencies when required, ensuring clear documentation and follow-through
- Proactively identify regulatory, operational, or neighborhood risks and address them before escalation
- Oversee event execution from advance through settlement, ensuring compliance with SF permitting, safety plans, and operational approvals
- Ensure timely and accurate show settlements in coordination with finance, production, and promoters
- Maintain consistent venue standards regardless of promoter, genre, or event format
- Ensure advancing reflects specific requirements for sound, curfews, staffing, and neighborhood considerations
- Drive bar profitability through pricing strategy, pour cost controls, inventory management, and compliance-conscious service models
- Collaborate on VIP programs, bottle service strategy, ticketing tiers, and upsell initiatives appropriate to SF market demand
- Analyze event performance metrics and P&Ls to recommend operational, staffing, or programming improvements
- Support sponsor activations and brand integrations that comply with SF permitting and alcohol regulations
- Assist with budgeting, forecasting, and financial planning to support sustainable growth and cost control
- Serve as the main point of contact between the internal booking team and operations
- Oversee advancing standards, artist hospitality, and settlement processes
- Ensure consistent execution and professionalism across all promoter and talent relationships
- Support new event concepts and partnerships, translating ideas into executable plans
- Schedule security and provide training
- Set and uphold standards for guest flow, ingress/egress, ADA access, crowd movement, and VIP experience
- Address high-level guest issues in real time with discretion and professionalism
- Reinforce best-in-class crowd management, safety, and incident response practices
- Oversee planning and execution of facility improvements that enhance operations, safety, and guest experience while remaining compliant with SF building and fire codes
- Manage staffing, equipment, and vendor resources to ensure readiness and efficient utilization
- Coordinate with maintenance and production teams to ensure ongoing compliance with fire life safety and occupancy requirements
- Maintain positive relationships with neighbors and community stakeholders through proactive communication
- Address concerns related to noise, traffic, egress, and event timing in alignment with SF neighborhood expectations and permit conditions
- Support initiatives that position the venue as a responsible and engaged community partner
- Set the tone for professionalism, accountability, and excellence across the organization
- Support hiring, training, and development of staff and department leads, with emphasis on compliance and guest safety
- Coach department heads and identify future leaders
- Reinforce values centered on safety, hospitality, inclusivity, and respect
- Foster a high-performance, inclusive culture aligned with The Midway SF's mission and brand
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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