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Job Overview
Compensation
Salary
Range $40,000.00 - $55,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Professional development opportunities
Job Description
Big City Wings is a dynamic restaurant establishment renowned for its vibrant atmosphere, exceptional food quality, and commitment to customer satisfaction. As a prominent name in the casual dining sector, Big City Wings specializes in delivering an unparalleled guest experience centered around flavorful wings, excellent service, and a welcoming environment. With a strong emphasis on maintaining high standards for food preparation, cleanliness, and responsible alcohol service, the company thrives by fostering a positive and productive workplace culture that aligns with its core mission. Big City Wings has continually grown through dedication to operational excellence, staff development, and a guest-focused approach... Show More
Job Requirements
- High school diploma or equivalent
- Previous management experience in a restaurant or hospitality setting
- Knowledge of health, safety, and alcohol service regulations
- Strong leadership and communication skills
- Ability to manage budgets and financial records
- Capability to work flexible hours including weekends and holidays
- Physical ability to perform duties such as standing for long periods and lifting up to 50 pounds
Job Qualifications
- Proven experience managing restaurant operations
- Excellent organizational and multitasking abilities
- Familiarity with food safety and sanitation standards
- Ability to train, evaluate, and develop staff
- Strong problem-solving skills and ability to handle customer complaints
- Competence in cash handling and financial reconciliation
- Knowledge of marketing and promotional activities
- Effective interpersonal and team management skills
Job Duties
- Promote, work, and act in a manner consistent with the mission of Big City Wings
- Effectively delegate work, manage timelines and meet deadlines
- Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety, alcohol sales and labor requirements of the restaurant, employees, and guests
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Weekly planner to ensure management consistency and development
- Keep records required by government agencies regarding sanitation or food subsidies
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Organize and direct worker training programs, resolve personnel problems, make hiring and termination decisions, and evaluate employee performance
- Be knowledgeable of restaurant policies regarding personnel
- Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
- Continually strive to develop staff in all areas of managerial and professional development
- Order and purchase supplies
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Assess staffing needs and recruit staff
- Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control
- Track the number, type, and cost of items sold to determine which items may be unpopular or less profitable
- Create the best game day atmosphere (Super Bowl, Playoffs, etc.)
- Attend all scheduled management meetings and offers suggestions for improvement
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
- Communication with your team and upper management via email, text, group message or verbally
- Maintain food handler, TABC, and all paperwork submitted and maintained in a digital file
- Move tables, chairs and highchairs regularly to accommodate guests needs
- Carry trays from Kitchen window to front counter, dining room or parking lot as needed
- Refill ice bins, refill beverages, clean restrooms, bus tables, and other restaurant functions as needed
- Must typically be able to work in a standing position for long periods of time (up to 10 hours)
- Must be able to reach, bend, stoop and frequently lift up to 50 pounds
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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