Assistant General Manager

Napa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.25 - $28.00

Work Schedule

Standard Hours

Benefits

competitive salary

Health Insurance

Paid Time Off

Professional development opportunities

401(k) Plan

Employee Discounts

dynamic work environment

Job Description

The Midway SF is a vibrant entertainment and live event venue located in San Francisco, California. Known for its dynamic space that caters to a wide range of events including concerts, corporate gatherings, and cultural celebrations, The Midway SF stands as a cornerstone in the city’s nightlife and entertainment scene. The venue is designed to deliver high-quality experiences for guests and performers alike, combining innovative production capabilities with exceptional hospitality. This establishment is committed to creating a safe, inclusive, and memorable environment for all attendees, staff, and artists.

Currently, The Midway SF is seeking an Assistant General Manager to play a pivotal role in partnering with the General Manager to oversee the venue’s daily operations. This full-time position offers a competitive salary ranging from $75,000 to $95,000 per year. The Assistant General Manager will ensure seamless coordination across various departments such as operations, production, talent, marketing, and logistics. This role requires a versatile and adaptive leader who can successfully juggle multiple responsibilities from team development and interdepartmental collaboration to strategic business planning and execution.

The ideal candidate will bring a wealth of experience from fast-paced entertainment or hospitality environments, demonstrating strong operational fluency and a proven track record of initiatives that enhance both performance and guest experience. The Assistant General Manager will serve as a key decision-maker, often stepping in as acting General Manager during absences, and will manage critical aspects of event execution including compliance with city regulations, safety protocols, and crowd management procedures.

The role also demands expertise in revenue optimization, with responsibilities encompassing bar profitability, VIP and ticketing strategies, and financial analysis to inform operational improvements. Additionally, the Assistant General Manager will foster strong relationships with talent and promoters, ensuring professional and consistent event execution while supporting innovative event concepts.

Safety and guest experience are paramount, with duties including scheduling and training of security personnel, enforcing guest flow and VIP access standards, and handling high-level guest issues discreetly. Facility and resource management are also key components of this position, requiring supervision of facility improvements and coordination with maintenance and production teams to uphold fire and building code compliance.

A significant aspect of the role involves maintaining positive neighborhood and community relations by proactively addressing concerns related to noise, traffic, and event timing. The Assistant General Manager will embody leadership through setting organizational culture and team standards grounded in professionalism, accountability, inclusivity, and respect, while developing staff and future leaders.

Ultimately, this position offers an exciting opportunity for a driven individual to contribute to the ongoing success and growth of The Midway SF, ensuring the venue remains a leading destination for entertainment in San Francisco.

Job Requirements

5+ years in high-volume hospitality or live event operations
Team leadership experience
Familiarity with Google and Microsoft workspace tools
Strong written and verbal communication skills

Job Qualifications

5+ years in high-volume hospitality or live event operations
Team leadership experience
Familiarity with Google and Microsoft workspace tools
Strong written and verbal communication skills

Job Duties

Act as General Manager in the GM’s absence, providing decisive leadership across all venue operations
Serve as a senior on-site decision-maker, overseeing events from advance through settlement
Own incident response, crowd management escalation, and emergency protocols in alignment with San Francisco nightlife and public safety standards
Lead post-event debriefs and continuous-improvement initiatives across departments
Support the development, refinement, and enforcement of SOPs across box office, bar, production, operations, and security
Implement tools, systems, and workflows that improve operational speed, accuracy, reporting, and compliance
Oversee event specific compliance with San Francisco Fire Department (SFFD), Department of Building Inspection (DBI), Department of Public Health (DPH), Alcoholic Beverage Control (ABC), and noise regulations
Manage and support special event permitting requirements with all city agencies
Coordinate communication and priorities across all departments to ensure alignment and effective execution
Serve as a liaison between internal teams and city agencies when required, ensuring clear documentation and follow-through
Proactively identify regulatory, operational, or neighborhood risks and address them before escalation
Oversee event execution from advance through settlement, ensuring compliance with SF permitting, safety plans, and operational approvals
Ensure timely and accurate show settlements in coordination with finance, production, and promoters
Maintain consistent venue standards regardless of promoter, genre, or event format
Ensure advancing reflects specific requirements for sound, curfews, staffing, and neighborhood considerations
Drive bar profitability through pricing strategy, pour cost controls, inventory management, and compliance-conscious service models
Collaborate on VIP programs, bottle service strategy, ticketing tiers, and upsell initiatives appropriate to SF market demand
Analyze event performance metrics and P&Ls to recommend operational, staffing, or programming improvements
Support sponsor activations and brand integrations that comply with SF permitting and alcohol regulations
Assist with budgeting, forecasting, and financial planning to support sustainable growth and cost control
Serve as the main point of contact between the internal booking team and operations
Oversee advancing standards, artist hospitality, and settlement processes
Ensure consistent execution and professionalism across all promoter and talent relationships
Support new event concepts and partnerships, translating ideas into executable plans
Schedule security and provide training
Set and uphold standards for guest flow, ingress/egress, ADA access, crowd movement, and VIP experience
Address high-level guest issues in real time with discretion and professionalism
Reinforce best-in-class crowd management, safety, and incident response practices
Oversee planning and execution of facility improvements that enhance operations, safety, and guest experience while remaining compliant with SF building and fire codes
Manage staffing, equipment, and vendor resources to ensure readiness and efficient utilization
Coordinate with maintenance and production teams to ensure ongoing compliance with fire life safety and occupancy requirements
Maintain positive relationships with neighbors and community stakeholders through proactive communication
Address concerns related to noise, traffic, egress, and event timing in alignment with SF neighborhood expectations and permit conditions
Support initiatives that position the venue as a responsible and engaged community partner
Set the tone for professionalism, accountability, and excellence across the organization
Support hiring, training, and development of staff and department leads, with emphasis on compliance and guest safety
Coach department heads and identify future leaders
Reinforce values centered on safety, hospitality, inclusivity, and respect
Foster a high-performance, inclusive culture aligned with The Midway SF’s mission and brand