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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $24.25
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee recognition programs
Professional Development
flexible scheduling
Job Description
This esteemed hospitality establishment operates within the hotel sector, renowned for delivering exceptional guest services and exemplary operational standards. The company stands out in the industry due to its unwavering commitment to total guest satisfaction and its dedication to fostering a positive and welcoming environment for both guests and associates. The hotel prides itself on its multi-departmental approach, emphasizing the importance of teamwork, innovation, and cultural diversity among its staff to ensure a seamless guest experience. The workplace culture values professionalism, inclusivity, and the continuous development of its employees, offering significant opportunities for growth and leadership in a dynamic hospitality... Show More
Job Requirements
- High school diploma or equivalent
- experience in hotel or hospitality management preferred
- excellent verbal communication skills
- ability to multi-task effectively
- strong leadership and organizational skills
- knowledge of hotel policies and procedures
- familiarity with payroll processing
- ability to handle cash responsibly
- ability to work flexible hours including weekends and holidays
- physical ability to stand for prolonged periods
- ability to climb stairs and lift up to 25 pounds
- proficiency in basic computer skills
- commitment to maintaining confidentiality and professionalism
- ability to respond promptly to requests
- understanding of multi-cultural workforce management
Job Qualifications
- Ability to verbally communicate effectively with guests and associates
- high level of professionalism
- flexible and able to get the job done
- well presented and able to conform to dress code
- ability to multi-task in a high paced environment
- total commitment to guest satisfaction
- capable of multi-property management
- personable with good people skills
- displays aggressive hospitality
- good organizational and communication skills
- great eye for detail
Job Duties
- Manage a multi-cultural staff
- lead in a manner that embraces diversity
- understand each associate's cultural differences
- handle disciplinary issues in a sensitive manner
- ensure that brand standards are being met
- know all emergency plans and act upon them
- notify general or regional manager by submitting incident reports
- report unusual occurrences immediately
- initiate and maintain associate recognition programs
- assist general manager in weekly HOD meetings
- attend monthly department meetings
- participate in forecast and sales strategy meetings
- be visible during high traffic times to assist associates
- develop action plans to meet AOS and GSS goals
- prepare all departments for quality assurance inspections
- assign and carry out MOD shifts
- process payroll accurately
- act as on-site human resources representative
- maintain validity of permits, certificates and licenses
- represent company in professional manner
- handle cash responsibly and prepare deposits
- communicate about daily audits and controls
- initiate and follow up on improvements
- resolve system problems
- deliver exceptional guest service consistently
- read and understand guest folios
- troubleshoot and correct shift discrepancies
- balance daily transactions and transmit figures
- respond and follow up on customer care issues
- ensure confidentiality of user log-ons
- train and develop associates daily
- lead by example providing high-quality service
- cover hourly vacancies as needed
- make empowerment decisions for guest satisfaction
- control costs to meet budget guidelines
- be accessible at all times
- respond to requests within two hours
- know all hotel facilities and operation hours
- create memorable guest check-in and check-out experiences
- ensure smooth operations of all departments
- enforce all procedures and policies
- conduct regular audits and controls
- promote excellent interdepartmental communication
- be highly visible during extraordinary events
- inform employees about operations and events
- be familiar with sales strategies and communicate with sales team
- know frequent customers and meet their special requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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