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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $23.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
The hiring establishment is a hotel that focuses on delivering exceptional guest experiences while maintaining operational excellence and financial stability. This hotel is part of a reputable hospitality group known for high standards in service quality, employee satisfaction, and sustainable growth. It operates in a competitive marketplace where attention to detail, strong management, and superior customer service are paramount to success. The hotel values the efforts of its staff in sustaining a welcoming environment that attracts both leisure and business travelers, promoting repeat visits and positive referrals. The company aims to cultivate a positive workplace culture, providing employees with opportunities... Show More
Job Requirements
- High school diploma or equivalent
- One year of related work experience
- Ability to communicate clearly and effectively both orally and in writing
- Ability to independently plan, organize, and complete work
- Takes initiative and demonstrates interpersonal skills
- Proficiency in MS Word, MS Excel, and MS Outlook
- Ability to set and achieve high performance standards
- Ability to manage multiple assignments under time constraints
- Willingness and ability to travel as needed
- Ability to speak, read, and write English
- Capability to apply basic mathematical concepts
- Ability to interpret instructions and solve problems
- Proficiency with software applications
- Reliable attendance and professional appearance
- Successful completion of background and drug tests
Job Qualifications
- High School diploma or equivalent required
- Bachelor’s degree preferred
- One year of related work experience
- Ability to communicate clearly and effectively both orally and in writing
- Proficient in MS Word, MS Excel, and MS Outlook
- Ability to plan, organize, and complete work independently
- Well-developed interpersonal skills and initiative
- Ability to make progress on multiple assignments under time constraints
- Ability to travel for business
- Ability to prepare and deliver formal presentations
- Knowledge of hotel operations and revenue management
- Ability to handle guest and employee relations professionally
Job Duties
- Assist the General Manager with market analyses including competitor rates and local market forecasts
- Support sales efforts as directed by the General Manager
- Train and inform front desk staff on rate structures, revenue management, and promotional sales techniques
- Use the revenue management system to maximize revenue
- Prepare and conduct training sessions for staff using various instructional methods
- Manage departmental costs by scheduling labor and controlling expenses
- Protect company financial assets by administering policies for financial transactions
- Train hotel staff on guest service procedures and handling dissatisfied guests
- Personally handle difficult guest situations and manage service guarantee procedures
- Recruit, select, train, and manage employees to meet revenue and profit goals
- Administer human resources policies, payroll, and fair employee treatment
- Conduct wage surveys to maintain competitive wages
- Lead with adherence to company policies, ethics, and conduct standards
- Maintain physical condition of hotel assets to ensure quality control standards
- Act as manager on duty during General Manager absence
- Handle front desk operations proficiently and provide leadership by example
- Maintain supply levels and purchase order procedures
- Coordinate collections efforts on past due accounts
- Approve time cards for front desk and food & beverage staff
- Report reliably and maintain professional appearance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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